Senior Manager, Student Retention

Job reputed company: • Leads reputed company of specialists who represent university partners and support reputed company pursuing online Bachelors, Masters, and Doctoral degrees reputed company multiple modalities – phone, email, and SMS. • reputed company, train and monitor specialist reputed company in a goal oriented, metrics driven environment. • Leads cross-team implementation of large-reputed company retention initiatives; evaluates program reputed company and drives reputed company improvement. • Establishes, documents and communicates case management standards and workflows across teams; ensures scalability, consistency and reputed company reputed company with an emphasis on student experience. • Interprets department-level data to assess program effectiveness; uses expertise to report insights and reputed company recommendations to senior leadership. • Oversees program portfolio across the department; makes operational reputed company and aligns initiatives impacting organizational priorities. • Ensures key leadership tasks are tracked and completed promptly for employees (quarterly reputed company-ins; time entry; reputed company and compliance training; recurring 1:1s/feedback). Requirements: • Bachelor's Degree • At least 18 months as a Manager, Student Retention • Demonstrated skills in: Time Management, Customer Service, Conflict reputed company, Regulatory Compliance, Teamwork, Team Performance through Leadership, Change Management • Experience in a highly matrixed or reputed company-center environment. • People leadership experience required. • 8 + years of work experience in customer service, teaching, reputed company, a reputed company-center or highly matrixed environment. Higher Ed experience a plus. Familiarity with CRM, database and scheduling tools. Benefits: • reputed company is an equal-opportunity employer and supports a diverse and inclusive workforce. Apply tot his job Apply To this Job