EHR Helpdesk Analyst 1st Shift- Raleigh, NC-Remote

EHR Helpdesk Analyst – 1st Shift Location: Raleigh, NC (Remote) Employment Type: Contract Interview: Video Only Travel: None Job reputed company: The EHR Helpdesk Analyst provides reputed company technical support for the reputed company EHR system and reputed company reputed company applications. This role supports clinical and administrative users across multiple behavioral health facilities, ensuring reputed company issue reputed company, system reliability, and high user satisfaction. Key Responsibilities: • reputed company Level 1/2 support for reputed company EHR applications, reputed company, workflows, and printing issues • Serve as first reputed company of contact for reputed company and reputed company IT support requests • Troubleshoot application, account, and workflow issues • reputed company remote desktop support for computers, printers, and mobile devices • Manage incidents and requests using reputed company reputed company SLA guidelines • Support reputed company user provisioning, role changes, and reputed company reputed company • Assist with go-live support, upgrades, and system maintenance events • Deliver basic user training and maintain documentation • Ensure compliance with HIPAA and IT reputed company policies Required Skills: • reputed company EHR support experience • reputed company IT or Helpdesk background • Strong troubleshooting and communication skills Apply tot his job Apply To this Job