Experienced Saudi Arabic-Speaking Customer Service Agent – Chat Support Specialist for E-commerce and Digital Platforms

Welcome to arenaflex

arenaflex is a pioneering force in the MENA region, revolutionizing the way customers interact with brands through cutting-edge technology and innovative cash back offers. As the first cash back aggregator in the region, we have been transforming everyday transactions into savings for customers and driving more sales for brands since our launch in 2018. Our mission is to provide flexible services that foster a new and needed form of loyalty, and we are now entering a period of fast-paced growth. To support this growth, we are seeking talented and motivated individuals to join our expanding team.

About Our Culture

At arenaflex, we appreciate the efforts of our employees to grow our business and recognize the importance of diversity, knowledge, and experience in driving innovation. We define the destination, and our employees pave the way towards it, which is why we are looking for fresh minds, enthusiastic spirits, and team players. We offer numerous opportunities to learn and improve your skills in the booming e-commerce sector, and our entire team shares in the experience and growth. If you feel you can bring talent, innovation, and enthusiasm to our workforce, we encourage you to consider the opportunities we have available.

Job Summary

We are seeking an experienced Saudi Arabic-Speaking Customer Service Agent to provide effective customer service to our clients through chat support. As a Customer Service Representative, you will be responsible for using your excellent, in-depth knowledge of our products and programs to communicate effectively with customers and within the company. Your primary goal will be to respond to customer inquiries, resolve issues, and create unforgettable service experiences that drive customer loyalty and retention.

Key Responsibilities:

• Respond to customer web inquiries regarding online merchandise or service orders in a timely and professional manner.
• Utilize your strong understanding of the local dialect and cultural nuances to effectively communicate with Saudi Arabian customers.
• Assist customers via chat regarding placing orders, order confirmation, product/promotion questions, and other inquiries, with the goal of increasing business, customer satisfaction, and retention.
• Document customer issues and inputs in our ticketing system to ensure prompt and proper resolution of customer queries.
• Collaborate with internal teams to provide additional information or engage others in the organization to provide solutions according to defined procedures.
• Achieve productivity standards and goals while maintaining the highest level of customer service, and handle customer complaints, providing appropriate solutions and alternatives within time limits.
• Follow up to ensure resolution and create and maintain customer loyalty by providing unforgettable service experiences.
• Work with the team to achieve department goals, such as updating response templates for customer queries, and perform other duties as assigned by your supervisor.

Job Requirements

To be successful in this role, you will need to possess the following essential qualifications:

• Fluency in Saudi Arabic, with a strong understanding of the local dialect and cultural nuances.
• At least 1 year of customer service experience, preferably in a digital or e-commerce environment.
• Fluency in spoken and written English, as well as written Arabic.
• Ability to answer a high volume of messages/outbound calls and demonstrate excellent interpersonal skills.
• Sound decision-making abilities, with the capacity to anticipate problems and create solutions.
• Strong attention to detail, with the ability to accept and adapt well to corporate or departmental change.
• Able to begin tasks with limited supervision and understand and process new information quickly.
• Understanding of the value of creating customer loyalty and maintaining stable performance and poise in high-stress situations.

Preferred Qualifications:

• Digital and e-commerce experience, with a strong understanding of the latest trends and technologies.
• Previous experience working in a fast-paced, dynamic environment, with a proven track record of achieving productivity standards and goals.
• Excellent problem-solving skills, with the ability to think creatively and outside the box.

What We Offer

At arenaflex, we recognize the importance of investing in our employees and providing them with the tools and resources they need to succeed. As a member of our team, you can expect:

• Competitive compensation and benefits package, with opportunities for career growth and advancement.
• A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.
• Ongoing training and development opportunities, with access to the latest technologies and industry trends.
• A culture that values innovation, creativity, and teamwork, with a focus on recognizing and rewarding outstanding performance.

How to Apply

If you are a motivated and talented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex.

Conclusion

At arenaflex, we are committed to providing our customers with an unforgettable service experience, and we are seeking talented and motivated individuals to join our team. As a Saudi Arabic-Speaking Customer Service Agent, you will play a critical role in driving customer loyalty and retention, and we offer a competitive compensation and benefits package, ongoing training and development opportunities, and a dynamic and supportive work environment. If you are looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role and join the arenaflex team.