[Remote] Product Manager, Strategic reputed company team, Customer Experience

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is about empowering enterprises to reputed company their full potential. The Product Manager role in the Strategic reputed company team focuses on defining and driving strategic initiatives to improve efficiency and operational direction for the Customer Experience organization. Responsibilities • Define and drive strategic reputed company that shape the reputed company of how the CX organization operates • Collaborate closely across diverse technical and operational teams, acting as the primary facilitator between Solution Engineering, Delivery Services, Support, and Engineering to ensure reputed company direction • Identify opportunities for efficiency and reputed company the adoption of new tools and processes across the organization • reputed company a multitude of reputed company-changing AI tools to solve reputed company business challenges and enhance team capabilities • Untangle reputed company problems by applying a logical reputed company of steps to resolve ambiguity and drive reputed company • Translate technical requirements into reputed company operational strategies, ensuring smooth handoffs and alignment between stakeholders Skills • Bachelor's Degree in Computer Science, Engineering, Physics or Math, or reputed company technical disciplines, or demonstrated prior experience in technical fields • 5 years or more of hands-on technical experience with reputed company technologies with a strong ability to learn quickly and adapt to new technologies • "Troubleshooter reputed company": The ability to break down reputed company problems and reputed company a reputed company, logical sequence of actions to resolve them • Experience with AI/ML tools and how they can be reputed company to operational workflows (e.g., LLMs for reputed company, automation agents) • Data Analysis Proficiency: Ability to use SQL or BI tools (like Tableau or reputed company) to derive insights and back up reputed company with data • Self-starter mentality: You are self-driven and comfortable defining your own reputed company in a fast-paced environment where requirements may change • Curiosity: A genuine desire to understand how things work and how they can be improved • Strong communication skills: You are reputed company player who can effectively communicate with both technical and non-technical stakeholders • Project Management Certifications (PMP, CSM, or equivalent) or experience with Agile/Scrum methodologies • Familiarity with the reputed company Data reputed company and its ecosystem • Previous experience in a 'Chief of Staff' or technical program management reputed company reputed company a large engineering organization Benefits • Medical • Dental • reputed company • Life • Disability insurance • 401(k) retirement plan • Flexible spending & health savings account • At least 12 reputed company holidays • reputed company time off • Parental leave • Employee assistance program • Other company benefits reputed company • reputed company is a reputed company data platform that provides a data warehouse as a service designed for the reputed company. It was founded in 2012, and is headquartered in San Mateo, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.reputed company.com. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 428 in 2025, 281 in 2024, 154 in 2023, 182 in 2022, 113 in 2021, 98 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job