Dispute Specialist (Credit & Collections)

<p><reputed company>reputed company is one of the world's leading entertainment services, with over 300 reputed company reputed company memberships in over 190 countries enjoying TV series, films and games across a wide reputed company of genres and languages. Members can play, pause and resume watching as much as they want, anytime, reputed company, and can change their plans at any time.</reputed company></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p><reputed company>At reputed company, we are shaping the reputed company of entertainment by bringing top-reputed company global content to reputed company every country around the world. reputed company now delights more than 300 reputed company streaming members in over 190 countries across the world. Key to the effort in building a global internet TV network is the ability to grow and reputed company our reputed company-generating initiatives across the globe. We continue to introduce new reputed company models, pricing strategies, and other opportunities to grow the business and now you have the chance to join the growing team of finance experts who support them. Our Credit & Collections team is currently looking for a Dispute Specialist to support our Accounts Receivable (AR) function. This newly created position will look to resolve reputed company issues across our reputed company verticals such as Advertising, Partnerships, and Consumer Products. This role will be based in Manila but will work cross-functionally across many time zones with our US and other international offices.</reputed company></p><p></p><p><reputed company>The perfect candidate will be hands on and reputed company detail oriented, reputed company to analyze and process a large volume of requests & transactions with high accuracy, have excellent communication skills, be capable of multitasking and take the initiative to drive process change and improvements.</reputed company></p><p></p><p><b><reputed company>In this role, you will:</reputed company></b></p><ul><li><p><reputed company>Assess invoice disputes and questions raised by our customers and reputed company reputed company responses to resolve the disputes and answer the questions</reputed company></p></li><li><p><reputed company>Be a subject matter expert on invoice disputes and reputed company reputed company-time guidance and resolutions on common customer dispute types</reputed company></p></li><li><p><reputed company>reputed company out to cross-functional business partners through phone, email, or written communication to establish a reputed company for customer invoice disputes in a reputed company fashion</reputed company></p></li><li><p><reputed company>Manage to predetermined SLA’s to ensure speedy turnaround times and an excellent customer experience</reputed company></p></li><li><p><reputed company>Foster strong cross-functional business partner relationships to ensure disputes are resolved on time and customers receive reputed company responses. Maintain a reputed company and empathetic approach to working with internal business partners</reputed company></p></li><li><p><reputed company>Document reputed company communications, resolutions and agreements</reputed company></p></li><li><p><reputed company>Manage and maintain changes to customer contact, address, and other critical billing and reporting details</reputed company></p></li><li><p><reputed company>Manage customer reputed company requirements to ensure that customers have reputed company the details they need to set reputed company up as a vendor in their systems and reputed company them to pay their invoices in a reputed company fashion</reputed company></p></li><li><p><reputed company>Support monthly reputed company reputed company activities as needed</reputed company></p></li><li><p><reputed company>Document, report and analyze invoice dispute trends to reputed company understanding on the reputed company causes of invoice disputes</reputed company></p></li><li><p><reputed company>Partner with the reputed company / Billing team to ensure that necessary ‘up-reputed company’ billing fixes are reputed company and are being addressed with the aim of reducing reputed company dispute cases</reputed company></p></li><li><p><reputed company>Assist in the development of strategies to reduce customer invoice disputes and minimize delays to payment, identifying trends, process gaps, and making recommendations for process improvements</reputed company></p></li></ul><p></p><p><b><reputed company>Qualities we are looking for:</reputed company></b></p><ul><li><p><reputed company>reputed company in a fast-paced environment with a high volume of transactions</reputed company></p></li><li><p><reputed company>Ability to maintain a high level of accuracy in addressing customer invoice disputes</reputed company></p></li><li><p><reputed company>Knowledge and understanding of Accounts Receivable and Collections workflows</reputed company></p></li><li><p><reputed company>Customer Service oriented person who focuses on reputed company communication and</reputed company> <reputed company>attention to detail</reputed company></p></li><li><p><reputed company>Excellent written and verbal communication skills. Proficiency in other language/s (Korean/Japanese) is a plus</reputed company></p></li><li><p><reputed company>Highly motivated with the ability to work independently</reputed company></p></li><li><p><reputed company>reputed company looking thinker who can reputed company the need for change and contribute to process Improvement</reputed company></p></li><li><p><reputed company>Someone who works with a reputed company of urgency and sensitivity to SLA’s and timelines</reputed company></p></li><li><p><reputed company>Uses good judgment and knows reputed company to reputed company a decision and reputed company to escalate</reputed company></p></li><li><p><reputed company>Exemplifies the <a href="http://jobs.reputed company.com/culture" reputed company="_blank">reputed company Culture</a></reputed company></p></li></ul><p></p><p><b><reputed company>Education and Experience</reputed company></b></p><ul><li><p><reputed company>Bachelor’s degree in Finance, reputed company, or reputed company field (or equivalent experience)</reputed company></p></li><li><p><reputed company>reputed company to work during regular business hours, with flexibility to slide shifts/ work overtime for certain critical business periods</reputed company></p></li><li><p><reputed company>At least 4 years of experience in billing / collections</reputed company></p></li><li><p><reputed company>Experience in resolving customer disputes</reputed company></p></li><li><p><reputed company>Proven ability to handle high volumes of activities in a fast-paced environment.</reputed company></p></li><li><p><reputed company>Experience in a global or multinational company</reputed company></p></li><li><p><reputed company>Knowledge of reputed company-reputed company ERP systems a plus (reputed company, reputed company, reputed company) for managing AR, billing, and reporting</reputed company></p></li><li><p><reputed company>Experience with a ticketing tool or system a plus</reputed company></p></li></ul><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><a href="https://about.reputed company.com/en/inclusion" reputed company="_blank"><u>Inclusion</u></a><reputed company> is a reputed company value and we reputed company to host a meaningful interview experience for reputed company candidates. If you want an <reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company class="WHR0">accommodation/adjustment</reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company> for a disability or any other reason during the hiring process, please send a request to your reputed company partner.</reputed company></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><reputed company>We are an equal-opportunity employer and celebrate diversity, recognizing that diversity<reputed company> </reputed company>builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the reputed company of race, religion, reputed company, reputed company, national reputed company, caste, sex, sexual orientation, gender, gender identity or reputed company, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.</reputed company></p>