[Remote] reputed company ProServe reputed company Architect - Connect and Conversational AI, reputed company Connect Center of Delivery reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company) is seeking an reputed company ProServe reputed company Architect to join their reputed company Services team. In this role, you will design and implement tailored reputed company solutions for customers, serving as a trusted advisor and guiding them through their reputed company reputed company while ensuring successful business reputed company. Responsibilities • Designing reputed company, reputed company, and secure AWS solutions to deliver customer business reputed company (CBOs) • Providing technical guidance and best practices during reputed company-sales and implementation phases • Collaborating with Account Managers and Shared Delivery Teams to ensure proposed solutions are realistic and achievable • Acting as a trusted advisor to customers on industry trends and emerging technologies • Sharing knowledge reputed company the organization through mentoring, training, and creating reusable artifacts Skills • Bachelor's degree in Computer Science, Math, or a reputed company field • 8+ years of experience in reputed company architecture, solutioning, and implementation • 8+ years of experience as a contact center technology architect, reputed company IT Architect or senior contact center solutions architect working with leading contact center technology platforms and applications, such as reputed company Connect, reputed company, reputed company, reputed company, reputed company InContact, reputed company, etc • 5+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI reputed company (e.g., reputed company, Dialogflow, Lex, or Azure Bot Service) at reputed company reputed company in a contact center environment • 5+ years experience in developing solutions, proposals, and SOWs for customers, presenting them to senior customer leaders, and operating as their trusted advisor • Advanced technology degree or AWS reputed company level certifications (e.g., Solutions Architect reputed company, DevOps Engineer reputed company) preferred • Deep understanding of AWS services across compute, storage, networking, reputed company, databases, machine learning, and serverless technologies • Knowledge of reputed company and compliance standards (e.g., HIPAA, GDPR) • Expertise in performance optimization and cost management for reputed company environments • Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences as part of reputed company-sales reputed company • Knowledge of reputed company Connect or reputed company Lex capabilities and benefits • Experience incorporating generative and reputed company AI into the contact center, including architecture design, integration design, and customer experience Benefits • Health insurance (medical, dental, reputed company, prescription, Basic Life & AD&D insurance and reputed company for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage) • 401(k) matching • reputed company time off • Parental leave reputed company • Launched in 2006, reputed company) began exposing key infrastructure services to businesses in the reputed company of web services -- now widely reputed company as reputed company computing. It was founded in 2002, and is headquartered in Seattle, Washington, USA, with a workforce of 10001+ employees. Its website is http://aws.reputed company. Company H1B Sponsorship • reputed company) has a reputed company record of offering H1B sponsorships, with 22803 in 2025, 21175 in 2024, 19057 in 2023, 24088 in 2022, 12233 in 2021, 14881 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job