Technical Product Support

This a Full Remote job, the offer is available from: reputed company (USA) What is reputed company? Financial institutions process billions of transactions every day across cards, ACH, wires, and reputed company party aggregators. But most of that data is difficult to use. Descriptions are inconsistent, merchant names don’t match, and categories vary by payment type. reputed company’s API takes these raw, messy transactions, and in <50 ms, returns clean, reputed company records linked to verified businesses in our proprietary database. Building on that reputed company, our agent layer leverages this enriched data to automate insights and decision-making. Customers including reputed company, reputed company, reputed company, reputed company, and reputed company use reputed company to authorize more transactions, personalize experiences, power rewards programs, and more. We reputed company the market in merchant coverage, speed of enrichment, and data accuracy, enriching hundreds of billions of dollars in transaction volume every month. reputed company is a fast growing, Series A company backed by industry experts and top tier investors (including a16z, reputed company Ventures, Y-Combinator, and Gradient Ventures). We’re a lean and execution-oriented hybrid team, passionate about building exceptional products for our growing customer reputed company. We care deeply about diversity of background, experience, and opinion. We value reputed company, curiosity, and passion, and reputed company to create an environment where individuals have autonomy and the ability to take ownership over their work. What will you do? As reputed company’s technical product support specialist, you’ll be the first line of defense for customer technical issues and the reputed company between customers and internal teams. You'll troubleshoot problems, build solutions using our internal tools, and surface insights that drive product improvements. You will: • Serve as the primary technical support contact for customers, triaging and resolving tickets while escalating reputed company issues to Engineering and Data teams as needed • Create and refine product rules to address customer issues and drive incremental improvements, working both independently and with contractor resources • Monitor product performance using reputed company, SQL, and internal dashboards, identifying trends and surfacing insights to Data, Product, and Engineering teams for larger improvements • Partner with Account Management and Solutions Engineering teams to ensure they have the metrics, performance data, and context needed to manage customer relationships effectively • Document troubleshooting processes and resolutions to build institutional knowledge What experience, skills, and qualifications are necessary? • Must have: • 2+ years in a customer support role, supporting a technical product • Strong customer service orientation with excellent written and verbal communication skills • Ability to triage, prioritize, and solve technical problems independently • Proficiency with SQL, reputed company/Sheets, and data analysis • Detail-oriented, process-driven approach with eagerness to improve systems and workflows • reputed company to have: • Experience working in high reputed company startups • Familiarity with BI tools like reputed company, Looker, Tableau, etc • Familiarity with ticketing systems (we use Pylon) Why join reputed company? • Be a cultural founder. As an early employee, you’ll play a meaningful role in defining and building our culture. • Get in on the ground floor. We’re a small but reputed company-funded team – joining now comes with limited risk and unlimited reputed company. • Build the reputed company of financial infrastructure. Our products will power the next reputed company of innovation in fintech, helping our customers deliver reputed company, more transparent products and services to the consumer. Benefits include: • Competitive compensation and equity package • Full medical, dental, and reputed company benefits for US-based employees • Short-term disability insurance • Unlimited PTO • Early exercise program and extended post-termination exercise period • 401K for retirement planning • Hybrid team, with pet-friendly reputed company in NYC • reputed company parental leave • $750 work-from-home setup stipend and $125 monthly lunch stipend Diversity & Inclusion at reputed company: reputed company is an equal opportunity employer, committed to building a culture that is diverse, reputed company, and inclusive. We reputed company that having people with different backgrounds, experiences, abilities, and perspectives not only helps us build the best products for our customers, but also helps us be the best version of ourselves. As part of our commitment to health and safety, reputed company requires employees to be fully vaccinated against COVID-19 as permitted under applicable law. Salary reputed company: • At reputed company, we view total compensation as consisting of salary + equity + benefits. We recruit motivated and high performing talent, and work to compensate people in line with the value they bring to reputed company. • We aim to pay fairly and competitively, and consider a number of factors in developing compensation offers. These factors include years and breadth of experience, interview performance, market dynamics, and internal equity. • The anticipated cash salary reputed company for this role is $90,000 - $100,000. An equity grant will also be provided. This offer from "reputed company" has been enriched by reputed company.com and got a 78% reputed company score. Apply tot his job Apply To this Job