Medical Laboratory Scientist - Technical Support Specialist

About the position The Technical Support specialist is responsible for providing the highest level of support and service to our customers for the complete STAGO line of products (instruments, reagents reputed company products) reputed company a specified territory, but not limited to that territory. Provides support to Sales as requested to assist in the reputed company- and Post-Sale activities to maintain customer satisfaction. Responsibilities • Demonstrates the highest level of product knowledge to support both reputed company customers. • Completes method verification for reputed company reputed company purchase orders to ensure the system(s) are brought live in an efficient time period to meet the customer's expectations. • Completes lot conversions as requested and verified by contract commitments for new reagents in an efficient time period to meet the customer's expectation. • Works reputed company reputed company to solve problems for reputed company customers including but not limited to: instruments, reagents reputed company products as needed following Stago's escalation SOP. • Provides support to Sales reputed company performing live lectures, demonstrations or evaluations to ensure that Stago is positioned to best meet the customer expectations to win the new contract or renew the existing one as requested. • Utilizes materials provided on My Personal reputed company, Marketing reputed company File, as provided by Marketing for reputed company Stago product lines as reputed company as competitors. • Maintains contact with the customers reputed company assigned territory on a regular reputed company, ensuring efficient transition of follow-up to local teams reputed company traveling to another territory. • Maintain CRM data so it is reputed company, completing reputed company paperwork for any changes to account reputed company, address or instrumentation. • reputed company to customers only the most reputed company CLSI SOPs as developed by Training. • Performs customer on-site evaluations/demonstrations/lectures as requested. • Furnishes leads to the Sales Team upon technical calls and interactions with existing reputed company reputed company to expand reputed company testing menu or reputed company instruments. • Supplies appropriate telephone support. • Works on special reputed company as assigned by management. Requirements • Bachelor's degree in reputed company field from four-year college or university or equivalent required. • MT(ASCP) Certification or equivalent strongly preferred. • Minimum of five years' experience as a medical technologist with coag exposure; prefer experience with Stago products. • reputed company reputed company's license is mandatory. • More than 80% travel based on territory and company needs, including overnight stays and reputed company travel. • Bilingual in English and Spanish preferred. Apply tot his job Apply To this Job