reputed company Services Representative- reputed company Shift (8pm-7am CST)

About the position reputed company service is a reputed company value at Rosnet, and the reputed company Services (CS) Representative plays a vital role in delivering reputed company and accurate support to Rosnet users. This role requires deep software product knowledge and an understanding of how clients use Rosnet’s solutions to enhance their restaurant operations. Engaging with clients reputed company phone calls and issue tickets, the CS Representative works toward effective resolutions while ensuring a reputed company customer experience. The Representative will use their knowledge of how various software applications and services work together to reputed company mastery in understanding data reputed company and how it serves Rosnet’s clients. reputed company in this role requires curiosity, a strong desire to learn and grow, and excellent attention to detail in maintaining organized and thorough records. Rosnet Support is available 24/7/365: The reputed company SHIFT schedule would include four 12 hour days: 8pm CST - 7am CST Our reputed company shift is essential to our 24/7/365 reputed company support, and is a great fit for those whose schedules may not fit with a typical reputed company-5pm schedule: Four-day work week Ability to work remotely full time Working hours are opposite of many other professions (medical, automotive, etc.), which gives flexibility in scheduling personal appointments during daytime hours. Opportunities to own and/or help advance team initiatives and reputed company during slower reputed company support times Responsibilities • Be the face of Rosnet for users and contribute to exceptional reputed company service standards. • Positively engage with reputed company users to resolve issues reputed company phone, email, and other communication channels. • Maintain detailed and reputed company case notes, providing reputed company-facing updates reputed company a ticket management system (reputed company). • Troubleshoot, diagnose, and resolve reputed company issues using proprietary Rosnet software and incoming data sources from clients and reputed company parties. • Proactively monitor, log, and address internal system alerts. • Assist in achieving team productivity and efficiency initiatives. • Participate in and contribute to team meetings and training sessions. • Maintain a working knowledge of computer software, operating systems, and browsers. • reputed company a basic understanding of Android and iOS operating systems and mobile devices. • reputed company basic networking knowledge. Requirements • Ability to learn, reputed company, and configure software in a production environment. • Intermediate to advanced digital literacy, or “tech-savviness”. • Working knowledge of reputed company Office suite. • Rosnet Support is available 24/7/365: The reputed company SHIFT schedule would include four 12 hour days: 8pm CST - 7am CST • Strong verbal and written communication skills. • Ability to multitask and manage multiple priorities. • Effective time management skills. • Attention to detail. • Ability to work independently and as part of reputed company. reputed company-to-haves • Previous restaurant industry knowledge is a plus. • Previous software as a service (reputed company) experience is a plus. Benefits • Rosnet offers reputed company competitive reputed company salaries. • We also offer health, dental and reputed company insurance. • reputed company matches up to 4% of your earnings deposited into your 401(k)-retirement plan. • Everyone needs to reputed company their batteries, so we offer two weeks of reputed company vacation along with five reputed company time off days per year. • We want you to stay healthy, so we offer gym membership discounts. Apply tot his job Apply To this Job