Experienced Part-Time Remote Call Center Customer Service Representative for arenaflex - Delivering Exceptional Support in a Fast-Paced Environment

Introduction to arenaflex and the Role

arenaflex is a leading organization dedicated to providing top-notch services to its clients, and we are currently seeking a highly skilled and motivated Part-Time Remote Call Center Customer Service Representative to join our team. As a customer service representative at arenaflex, you will play a vital role in delivering exceptional support to our health plan partners and members, addressing inquiries about our transportation services, and ensuring that every interaction is handled with professionalism, empathy, and patience.

In this high call volume position, you will work from the comfort of your own home, with shifts ranging between 1pm - 6pm Eastern Time. Our comprehensive training program, which includes schedules from 8AM-12PM or 12:30PM - 4:30PM Eastern Time during the first 4 weeks of employment, will equip you with the knowledge and skills necessary to excel in this role. The training schedule and shifts will be discussed during the virtual interview, ensuring that you are well-prepared for your new position.

Job Summary

As a Customer Service Representative at arenaflex, you will be responsible for providing prompt and courteous support to our health plan partners and members, addressing inquiries about our transportation services, and ensuring that every interaction is handled with professionalism, empathy, and patience. You will be required to communicate effectively in English, with Spanish fluency being a significant plus, and demonstrate excellent communication skills, empathy, patience, and attention to detail during data entry and while speaking with members.

Duties and Responsibilities

• Handle inbound calls from health plan members and representatives, regarding transportation services offered through our health plan, in a professional and courteous manner.
• Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after-call survey, to ensure that our high standards of customer service are consistently met.
• Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI), demonstrating a commitment to confidentiality and data security.
• Escalate transportation and customer service concerns to the contact center leadership team, ensuring that issues are resolved promptly and efficiently.

Requirements

To be successful in this role, you will need to possess a minimum of 6 months of inbound Contact Center experience or transferable healthcare experience, as well as a High School degree or equivalent. You must be able to sit for 4 hours or more a day wearing a headset and have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shifts.

In addition to these requirements, you will need to have:

• Excellent written, communication, and data entry skills, with the ability to adapt to high and fast-paced call volumes.
• Moderate experience in Microsoft Teams, Outlook, and Word, with the ability to learn new software and systems quickly.
• A download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps, to ensure that you can handle the technical demands of the role.

Essential and Preferred Qualifications

In terms of qualifications, we are looking for candidates who possess a strong foundation in customer service, with excellent communication and interpersonal skills. You should be able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.

Preferred qualifications include:

• Spanish fluency, which would be a significant asset in this role.
• Previous experience in a healthcare or transportation-related field, which would provide a strong foundation for success in this position.
• Experience with customer relationship management (CRM) software, which would be beneficial in this role.

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

• Excellent communication and interpersonal skills, with the ability to communicate effectively with customers, colleagues, and management.
• Strong problem-solving and analytical skills, with the ability to resolve complex customer issues and concerns.
• Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.
• Strong attention to detail, with the ability to accurately enter data and maintain accurate records.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees, providing opportunities for career advancement and professional development. As a Customer Service Representative, you will have access to comprehensive training and development programs, which will equip you with the skills and knowledge necessary to succeed in this role and beyond.

Our learning benefits include:

• Comprehensive training programs, which will equip you with the skills and knowledge necessary to succeed in this role.
• Ongoing coaching and feedback, which will help you to continuously improve and develop your skills.
• Opportunities for career advancement, which will allow you to grow and develop your career with arenaflex.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our positive and supportive work environment, which is built on a foundation of respect, empathy, and inclusivity. Our company culture is focused on delivering exceptional customer service, while also prioritizing the well-being and success of our employees.

As a remote employee, you will be able to work from the comfort of your own home, with the flexibility to manage your schedule and workload effectively. You will be part of a dynamic and supportive team, which is committed to delivering exceptional customer service and supporting each other to achieve our goals.

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation package, which includes a hourly rate of $16.50, as well as a range of perks and benefits, including:

• 401(k) and 401(k) matching, which will help you to plan for your future and achieve your financial goals.
• Dental, health, and vision insurance, which will provide you with comprehensive coverage and protection.
• On-the-job training, which will equip you with the skills and knowledge necessary to succeed in this role.
• Paid time off, which will allow you to take a break and recharge.
• Referral program, which will reward you for referring talented candidates to join our team.
• Work from home, which will provide you with the flexibility to manage your schedule and workload effectively.

Conclusion

If you are a motivated and customer-focused individual, who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Part-Time Remote Call Center Customer Service Representative, you will play a vital role in supporting our health plan partners and members, while also developing your skills and career with a leading organization.

Don't miss out on this opportunity to join a dynamic and supportive team, with a commitment to delivering exceptional customer service and supporting each other to achieve our goals. Apply now to take the first step in your new career with arenaflex!