Experienced Technical Support and Customer Service Representative - Remote Night Shift Opportunity with arenaflex

Introduction to arenaflex

arenaflex is a forward-thinking global organization that values a people-first, inclusive culture and a genuine sense of belonging. We are committed to providing exceptional customer experiences and tech-powered innovation to the world's best-known brands. With a diverse team from 70 countries, we proudly unite as "game-changers" to support each other's success and well-being. As a remote Technical Support and Customer Service Representative, you will join our organically diverse team and contribute to our mission of delivering outstanding customer service experiences.

Job Overview

In this role, you will work from the comfort of your own home, providing inbound customer support via calls and/or the internet. You will resolve routine problems and questions regarding our client's products and/or services, utilizing your technical support skills and knowledge to deliver expert customer experiences. As a Technical Support and Customer Service Representative, you will be the face of our company, and your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction.

Key Responsibilities

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
• Offer additional products and/or services to customers
• Deliver expert customer experiences with a smile
• Utilize problem-solving skills to resolve customer complaints and concerns
• Collaborate with internal teams to resolve complex customer issues

Essential Qualifications

To be successful in this role, you will need:

• A strong focus on building customer relationships
• 1 year of customer service experience
• The ability to work an evening or overnight schedule
• Technical support experience preferred
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge

Preferred Qualifications

While not required, the following qualifications are preferred:

• Familiarity with iOS and/or MacOS, or comparable technology
• Experience working in a remote or virtual environment
• Knowledge of customer service software and technology
• Certifications in customer service or technical support

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong attention to detail and ability to multitask
• Ability to work independently and as part of a team
• Strong customer service skills and ability to deliver exceptional customer experiences

Career Growth and Development

At arenaflex, we are committed to the growth and development of our employees. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With about 80% of our managers and leaders promoted from within, there is real career growth potential. You will have the opportunity to develop new skills, take on new challenges, and advance your career in a dynamic and supportive environment.

Work Environment and Company Culture

arenaflex values a people-first, inclusive culture and a genuine sense of belonging. We are committed to providing a supportive and dynamic work environment that fosters growth, development, and success. Our company culture is built on the principles of diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued, respected, and empowered to contribute their best work.

Compensation, Perks, and Benefits

As a Technical Support and Customer Service Representative at arenaflex, you will be eligible for a range of compensation, perks, and benefits, including:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Registered Retirement Savings Plan
• Paid PTO and holidays
• Medical, dental, and vision insurance
• Comprehensive Employee Assistance Program (EAP)
• Health and wellness programs
• Mentorship programs
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Conclusion

If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Technical Support and Customer Service Representative at arenaflex, you will have the chance to work with a dynamic and supportive team, develop new skills, and advance your career in a forward-thinking global organization. Don't miss out on this opportunity to reimagine the best version of yourself and join our team of game-changers. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."