Experienced Customer Operations Specialist for Dynamic Aerial Patrol Services – Remote Opportunity with arenaflex

Introduction to arenaflex

arenaflex is a pioneering force in the aerial patrol services industry, boasting over three decades of experience in providing top-notch solutions to Oil and Gas companies of all sizes. With a strong foundation built on a customer service-oriented culture, arenaflex has successfully maintained long-standing relationships with its clients, with most partnerships spanning decades. As a leader in its field, arenaflex operates a fleet of over 50 aircraft, ensuring the highest level of service delivery and customer satisfaction. We are now seeking an experienced and skilled Customer Operations Specialist to join our team, playing a critical role in ensuring that our customers' needs are consistently met.

Job Overview

The Customer Operations Specialist (COS) will be the primary liaison between our operations team, pilots, and valued customers, ensuring seamless communication and the highest level of satisfaction. As a key member of our team, you will be responsible for assisting in the operation of our Operations Desk, serving as critical command and control, and directly communicating with customers to leave a lasting positive impression. Your exceptional customer service skills, excellent communication abilities, and self-motivated nature will make you an invaluable asset to our team.

Key Responsibilities

• Assist in the operation of the arenaflex Operations Desk, serving as critical command and control and primary liaison between pilots and customers
• Input, track, and analyze data pertaining to reports received from pilots and subsequent customer interaction
• Directly communicate with customers, leaving a lasting positive impression for arenaflex
• Generate customer reports indicating services provided and results of inspections
• Solidify hard data from a number of vague clues, utilizing your analytical skills to drive insights
• Assist with the generation of the daily flying schedule and associated mission products using proprietary software, Garmin products, and Google Earth
• Coordinate with maintenance to understand aircraft availability and its impact on flight operations
• Communicate expectations of performance to pilots prior to mission execution
• Assist with general projects relating to the overall business as a critical member of a small management team
• Coordinate with the President to onboard new customers and integrate requested work with existing operations

Requirements and Qualifications

To be successful in this role, you will possess a strong customer service orientation, with an interest in operations and a passion for delivering exceptional results. You will have excellent communication skills, particularly verbal, and be self-motivated, comfortable working with ambiguity and complexity. Proficiency in computer skills, including Microsoft Office suite and Google Earth, is essential. Additionally, you will be available to work a 5-day week, with full weekend availability.

Essential Qualifications

• Customer service orientation with an interest in operations
• Excellent communication skills, especially verbal
• Self-motivated, comfortable working with ambiguity and complexity
• Computer skills, including Microsoft Office suite and Google Earth
• Full weekend availability, with a 5-day work week

Preferred Qualifications

• Previous experience in a customer-facing role, preferably in an operations or aviation environment
• Knowledge of aerial patrol services or a related field
• Experience with proprietary software, Garmin products, and Google Earth
• Strong analytical and problem-solving skills, with the ability to solidify hard data from vague clues

Career Growth and Learning Benefits

At arenaflex, we are committed to the growth and development of our team members. As a Customer Operations Specialist, you will have the opportunity to work with a dynamic and experienced team, gaining valuable insights into the aerial patrol services industry. You will be encouraged to develop your skills and knowledge, with opportunities for professional growth and advancement within the company.

Work Environment and Company Culture

arenaflex operates a casual and dynamic work environment, with a dress code that reflects our relaxed and approachable culture. Our operations take place during daytime hours only, 365 days per year, ensuring a healthy work-life balance. As a remote team member, you will be an integral part of our team, working closely with our operations team, pilots, and customers to deliver exceptional results.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including healthcare, five days of sick pay, and 20 paid vacation days per year. We believe in recognizing and rewarding our team members' hard work and dedication, with opportunities for professional growth and advancement within the company.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional results, we encourage you to apply for the Customer Operations Specialist role at arenaflex. As a key member of our team, you will play a critical role in ensuring that our customers' needs are consistently met, while developing your skills and knowledge in a dynamic and supportive environment. Join our team and become an integral part of our mission to deliver exceptional aerial patrol services to our valued customers.