Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service in a Dynamic Call Center Environment

Welcome to arenaflex

At arenaflex, we empower people to live, work, and play by connecting them to what brings them joy. We are a community of innovators, creatives, and impact-makers who anticipate, lead, and believe that listening is where learning begins. Our team is a place where you can share your ideas freely, learn, grow, and thrive. We drive innovation, creativity, and impact in the world, and we're looking for talented individuals like you to join our team.

About the Role

As a Fiber Customer Support Analyst at arenaflex, you will be the face of our company, providing exceptional technical support and customer service to our valued customers. You will join a dynamic tech support team in a call center environment, helping our customers with their voice, data, and video services. Your expertise will be crucial in troubleshooting issues, answering technical questions, and delivering top-notch service that exceeds our customers' expectations.

Key Responsibilities

• Answering incoming calls from customers with order inquiries and/or trouble reports, providing timely and effective solutions to their problems.
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network, ensuring seamless connectivity and optimal performance.
• Performing analysis and isolation of trouble conditions, creating and sorting trouble reports, and collaborating with internal teams to resolve complex issues.
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment, ensuring that our customers get the most out of our services.
• Communicating clearly and professionally, delivering technical and industry information in a manner appropriate to the audience, and ensuring that our customers feel valued and supported.
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business, demonstrating flexibility and a commitment to delivering exceptional customer service.

What We're Looking For

We're looking for individuals who are passionate about customer service, have amazing communication skills, and a positive, professional attitude. You should thrive in a fast-paced work environment, enjoy helping customers connect to the digital world, and be committed to delivering exceptional technical support and customer service.

Essential Qualifications

• Dedication to customer service excellence, with a strong focus on delivering exceptional technical support and customer service.
• Amazing communication skills, with the ability to communicate complex technical information in a clear and concise manner.
• A positive, professional attitude, with a strong commitment to providing exceptional customer service and support.

Preferred Qualifications

• A related Associate Degree or 2+ years' relevant experience in a technical support or customer service role.
• Technical support call center experience, with a strong understanding of communication and networking components.

Skills and Competencies

To be successful in this role, you should possess the following skills and competencies:

• Strong technical skills, with a solid understanding of communication and networking components.
• Excellent communication and interpersonal skills, with the ability to communicate complex technical information in a clear and concise manner.
• Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve complex technical issues.
• A strong commitment to delivering exceptional customer service and support, with a focus on providing timely and effective solutions to customer problems.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including technical training, leadership development, and mentorship opportunities. Our goal is to help you build a successful and rewarding career, and we're committed to providing the support and resources you need to achieve your goals.

Work Environment and Company Culture

At arenaflex, we're proud of our diverse and inclusive work environment, where everyone feels valued, connected, and empowered to reach their potential and contribute their best. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our company culture is built on a foundation of respect, empathy, and open communication, and we're committed to creating a workplace where everyone can thrive.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary range of $632.00 to $1,770.50 per week, depending on your location and confirmed job-related skills and experience. We also offer a range of benefits, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. Our goal is to provide a total rewards package that supports your career goals and helps you achieve your personal and professional aspirations.

Conclusion

If you're passionate about delivering exceptional technical support and customer service, and you're looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity at arenaflex. As a Fiber Customer Support Analyst, you'll play a critical role in helping our customers connect to the digital world, and you'll be part of a team that's committed to innovation, creativity, and impact. Don't miss out on this opportunity to join our team and start building a successful and rewarding career with arenaflex.