Experienced Customer Experience Champion II – Delivering Exceptional Service and Driving Business Growth through Innovative Solutions and Strategic Customer Engagement

Welcome to arenaflex: Where Innovation Meets Customer Satisfaction

At arenaflex, we're passionate about empowering people to live, work, and play in a connected world. As a leader in the technology and communications industry, we're committed to driving innovation, creativity, and impact. Our team is a community of forward-thinking individuals who believe in the power of listening, learning, and growing together. If you're looking for a career that offers the freedom to share your ideas, learn from others, and thrive in a dynamic environment, you're in the right place.

Our Vision and Mission

arenaflex is dedicated to transforming the way people connect and interact with each other and the world around them. We're a diverse network of talented individuals driven by a shared ambition to shape a better future. Our goal is to provide exceptional customer experiences, deliver innovative solutions, and drive business growth through strategic customer engagement. If you're excited about the opportunity to join a team that's moving the world forward, we want to hear from you.

Job Overview: Customer Experience Champion II

As a Customer Experience Champion II at arenaflex, you'll play a critical role in resolving customer needs, enhancing customer experiences, and driving business growth. You'll be responsible for providing exceptional service, educating customers, and promoting our products and services. If you're passionate about delivering outstanding customer experiences and driving sales growth, this could be the perfect opportunity for you.

Key Responsibilities:

• Handle and resolve customer concerns, while educating customers on device-related inquiries and promoting our products and services.
• Turn every contact into a sell or save opportunity, providing a premium experience that drives customer loyalty and retention.
• Embody the Service Plus mindset, resolving customer concerns and anticipating future needs.
• Provide exceptional experiences through discovery, targeted recommendations, and customer-specific insights.
• Navigate systems, tools, and resources to provide billing explanations, resolve issues, and identify opportunities for growth.
• Serve as a brand ambassador, advocating for customers and highlighting the benefits of our products and services.
• Practice business acumen, balancing the needs of the company, customers, and fellow employees.
• Identify plans and services that meet customer needs, preventing future contacts and driving long-term growth.

Where You'll Be Working

This remote role offers the flexibility to work from home, with occasional in-person trainings and meetings. You'll need to be located in Florida, within a reasonable commute to our hub location in Temple Terrace, FL. Onsite presence is required for onboarding, training, and periodic center collaboration, but you'll enjoy the freedom to work from home and manage your schedule effectively.

Requirements and Qualifications

To be successful in this role, you'll need:

• A Bachelor's degree or one or more years of customer service experience.
• One or more years of sales experience, with a strong track record of meeting or exceeding revenue goals.
• Experience resolving complex customer issues, including escalations, billing, and product Q&A.
• A strong sales acumen, with the ability to promote and provide solutions about our products and services.
• Willingness to work a rotating schedule, including nights, weekends, and holidays, based on business needs.
• The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time.
• Meet all home office requirements, including a private workspace, minimum internet speed, and desk for the required equipment provided.

Preferred Qualifications:

• A degree in a related field, such as business, marketing, or communications.
• Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel).
• Experience troubleshooting hardware, software, applications, network, and device issues.
• Experience promoting and upselling products or services.

Home Office Requirements

In this remote role, you'll need to meet the following home office requirements:

• A dedicated quiet and private workspace.
• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps.
• A monetary stipend may be provided to support your internet service plan.
• The ability to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive management of your home network and connections.
• arenaflex conducts periodic home audits via webcam to ensure your workspace meets requirements.

Career Growth and Development

At arenaflex, we're committed to helping you grow and develop in your career. You'll have access to training and development programs, mentorship opportunities, and a supportive team environment that encourages collaboration and innovation. We believe in promoting from within and providing opportunities for advancement, so you can build a long-term career with us.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We're proud to be an equal opportunity employer, celebrating our employees' differences and promoting a culture of belonging. You'll be part of a team that's passionate about making a difference, driving innovation, and delivering exceptional customer experiences.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary, benefits, and perks that recognize your contributions to our team. You'll enjoy a comprehensive benefits package, including health insurance, retirement savings, and paid time off, as well as opportunities for professional growth and development.

Conclusion

If you're excited about the opportunity to join a dynamic team that's driving innovation and delivering exceptional customer experiences, we want to hear from you. Apply now to become a Customer Experience Champion II at arenaflex and take the first step towards a rewarding and challenging career. We can't wait to welcome you to our team!