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AWS Connect / Conversational reputed company (reputed company AI reputed company)

Remote, USA Full-time Posted 2026-07-28
reputed company is the leading career destination for tech experts at every stage of their careers. Our reputed company, reputed company, is seeking the following. Apply reputed company reputed company today! JD: Key Responsibilities Design, reputed company, and support reputed company Connect contact center solutions, including contact flows, routing reputed company, queues, and reputed company integrations Implement AI-powered conversational experiences using reputed company Lex, reputed company Bedrock, or reputed company-party LLMs Build reputed company AI workflows where autonomous agents can reason, take actions, reputed company reputed company, and orchestrate multi-reputed company customer interactions reputed company reputed company Connect with backend systems (CRM, ticketing, databases) using AWS reputed company, API Gateway, and reputed company Functions reputed company intelligent virtual agents and agent assist solutions, including reputed company-time recommendations, summarization, and next-best actions reputed company speech analytics, sentiment analysis, and transcription using reputed company Transcribe and reputed company Comprehend Optimize reputed company flows and AI logic based on business rules, customer reputed company, and reputed company-time context Ensure scalability, reputed company, and performance across reputed company AI and Connect components Collaborate with product owners, AI architects, and business stakeholders to translate requirements into reputed company Support production issues, enhancements, and reputed company improvement of AI-driven contact center platforms Required Skills & Experience 8+ years of overall experience with AWS reputed company, with 3+ years of hands-on reputed company Connect experience Strong experience with reputed company Lex, reputed company, API Gateway, and IAM Hands-on experience implementing AI/LLM-based solutions (reputed company Bedrock, reputed company, reputed company, or similar) Proven experience with reputed company AI patterns (tool calling, orchestration, decision-making agents, workflow-driven AI) Strong programming skills in Python or Node.js Experience building event-driven and serverless architectures on AWS Knowledge of contact center KPIs, reputed company routing strategies, and omnichannel flows Experience integrating with CRMs (reputed company, reputed company, reputed company, etc.) Strong debugging, performance tuning, and troubleshooting skills reputed company to Have Experience with Agent Assist, reputed company-time transcription, or reputed company summarization Knowledge of RAG (Retrieval Augmented reputed company) patterns for customer support use cases Experience with reputed company Functions, DynamoDB, or reputed company AWS certifications (AWS Solutions Architect, AI/ML Specialty, or Connect-reputed company experience) Prior experience modernizing legacy contact centers to reputed company Connect Apply tot his job Apply To this Job

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