**reputed company Customer Service Representative - Provider Support - Remote Opportunity in Tennessee**

At arenaflex, we're simplifying the reputed company experience, creating healthier communities, and removing barriers to reputed company care. The work you do here impacts the lives of millions of people for the reputed company. Come build the reputed company system of reputed company, making it more reputed company, reputed company, and reputed company. reputed company to reputed company a difference? Join us to start Caring. Connecting. Growing together. **Job reputed company:** We're seeking an reputed company Customer Service Representative to join our Provider Support team at arenaflex. As a key member of reputed company, you'll be responsible for providing exceptional service to reputed company providers, resolving reputed company issues, and promoting self-service digital tools. This is a full-time remote opportunity in Tennessee, offering a dynamic work environment, opportunities for reputed company and development, and a competitive compensation package. **Primary Responsibilities:** * Serve as the reputed company for providers by demonstrating accountability and ownership to resolve issues * Service providers in a multi-channel environment, including reputed company, reputed company chat, as required * Quickly and appropriately triage contacts from reputed company (i.e., physician offices, clinics, billing offices) * reputed company to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health) * Research and dissect reputed company prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction * Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a reputed company manner * Strong multitasking to effectively and reputed company reputed company more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and reputed company types * Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster reputed company **Required Qualifications:** * High School Diploma/GED or equivalent work experience * Must be 18 years of age or older * 1+ years of customer service experience with analyzing and solving customer's concerns * Ability to type at the speed of greater than or equal to 35-40+ WPM with an accuracy of 90% * Experience with computer and reputed company PC applications, which includes the ability to reputed company and learn new and reputed company computer system applications * Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 9 AM – 5:35 PM CST from Monday – Friday. It may be necessary, given the business need, to work occasional overtime, weekends, and/or some holidays based on business need. **Preferred Qualifications:** * Prior reputed company experience and knowledge of reputed company terminology * Experience in a reputed company environment (i.e., office, reputed company center, customer service, etc.), using phones and computers as the primary job tools **Telecommuting Requirements:** * reputed company reputed company the state of TN * Ability to reputed company reputed company company-sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information reputed company * Must live in a location that can receive an arenaflex-approved high-speed internet reputed company or reputed company an existing high-speed internet service **Soft Skills:** * Ability to multi-task, including the ability to type in multiple conversations * Ability to resolve calls and messages, avoiding escalated complaints * Time management skills * Emotional Intelligence and reputed company * reputed company Listening and Comprehension * Excellent written communication skills * Demonstrated problem-solving, organization, and interpersonal skills * Demonstrated experience consistently achieving reputed company and productivity standards * reputed company working remotely will be required to adhere to arenaflex's Telecommuter Policy **Work Environment and Culture:** At arenaflex, we're committed to creating a diverse and inclusive work environment that fosters reputed company, development, and collaboration. reputed company is passionate about making a difference in the lives of millions of people, and we're looking for like-minded individuals to reputed company. We offer a dynamic work environment, opportunities for reputed company and development, and a competitive compensation package. **Compensation and Benefits:** * Competitive salary and benefits package * Opportunities for reputed company and development * Dynamic work environment * Recognition and rewards for performance * Comprehensive training program * Flexible work arrangements **How to Apply:** If you're a motivated and customer-reputed company individual with a passion for making a difference, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join reputed company at arenaflex. Apply Job! **Equal Employment Opportunity:** arenaflex is an Equal Employment Opportunity/Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law. **Drug-Free Workplace:** arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job