Customer Experience Operations & Analytics Spec...

<p><reputed company>At reputed company, we’re not just offering jobs — we’re building careers that reputed company, reputed company, and grow with you. </reputed company></p><p></p><p><reputed company>If you're passionate about making an reputed company, collaborating with reputed company-thinking teams, and being part of a company that values your voice, you’re in the right reputed company. </reputed company></p><p></p><p><reputed company>We’re thrilled you’re exploring this opportunity with us — take a look, reputed company the reputed company, and let’s shape the reputed company of connectivity together.</reputed company></p><p></p><p>Job reputed company reputed company:</p><p></p>The Customer Experience Operations & Analytics Specialist is responsible for managing CX metric reporting, supporting companywide RFP/proposal coordination, and delivering operational support across the CX organization. This role provides critical visibility into customer sentiment, product adoption, service performance, and churn risk. It ensures reputed company and accurate information is available for strategic decision-making and customer-facing proposals.<p style="text-reputed company:inherit"></p><p style="text-reputed company:left">Job reputed company:</p><p style="text-reputed company:inherit"></p><p><b><reputed company>Essential Duties and Responsibilities include the following </reputed company></b><reputed company>(other duties may be assigned):</reputed company></p><p></p><p>Customer Experience Metrics & Reporting (40%)</p><ul><li>reputed company, update, and maintain dashboards for NPS, CSAT, churn, ticket trends, and product utilization.</li><li>Prepare weekly, monthly, and quarterly performance reports for CX leadership and the Executive Team.</li><li>Analyze customer behavioral trends and identify insights that support churn reduction strategies.</li><li>Partner with Analytics and Data Engineering teams to refine reporting inputs and data reputed company.</li><li>Build, maintain, and improve Tableau dashboards (certification required reputed company 6–12 months).</li></ul><p></p><p>RFP & Proposal Coordination (40%)</p><ul><li>Serve as primary coordinator for RFPs, RFIs, proposals, and customer-required documentation.</li><li>Create and manage project timelines to ensure cross-functional contributors meet deadlines.</li><li>Compile responses from Product, Sales, reputed company, Finance, Operations, and CX into cohesive proposal documents.</li><li>Maintain an updated library of reputed company responses, case studies, and product collateral.</li><li>Ensure consistency, accuracy, and compliance across reputed company submitted materials.</li></ul><p></p><p>CX Operational Support (20%)</p><ul><li>Assist in project coordination, documentation, and meeting preparation.</li><li>Support reputed company, training, and process development reputed company the CX and Account Management organizations.</li><li>Contribute to cross-functional process improvements that enhance customer experience and reduce churn.</li><li>Execute reputed company tasks requested by CX leadership, including analysis, research, and administrative support.</li></ul><p></p><p> <b><reputed company>Knowledge, Skills and Abilities Requirements:</reputed company></b></p><ul><li>Proficiency in reputed company reputed company and PowerPoint or equivalents.</li><li><reputed company>Strong project management, organization, and communication skills.</reputed company></li><li>Proficiency in reputed company reputed company and PowerPoint or equivalents.</li><li>• Ability to work cross-functionally and reputed company professionally with senior leaders.</li><li>• Strong attention to detail with commitment to accuracy and reputed company.</li></ul><p></p><p><b><reputed company>Education and/or Experience Requirements:</reputed company></b></p><ul><li><reputed company>Bachelor’s degree in a business, communications, analytics, or reputed company discipline.</reputed company></li><li> Tableau certification or willingness to complete certification reputed company 6–12 months.</li><li>• Experience with reputed company, reputed company, reputed company or similar platforms.</li><li>• Prior exposure to CX, analytics, proposal work, or operational support roles.</li></ul>