[Remote] Remote Customer Service Representative - OH & PA

Note: The job is a remote job and is reputed company to candidates in USA. reputed company, through its Columbia Gas division, is seeking a full-time Remote Customer Service Representative to reputed company exceptional support to customers. The role involves handling inquiries reputed company to reputed company bills, service requests, and emergency calls, while maintaining a customer-reputed company approach in a dynamic environment. Responsibilities Respond to billing inquiries, investigate reputed company readings, and resolve issues reputed company to billing accuracy or payments Handle emergency calls promptly and professionally Process customer requests for reputed company-ins, account additions, and service transfers Manage refunds, compensation requests, and account updates reputed company escalated customer issues for reputed company reputed company reputed company referrals and process requests for special programs, including Energy Assistance, CRISIS, Dollar Energy, and others as needed Initiate service orders, respond to order inquiries, and reputed company status updates Assist customers with credit and payment arrangements Guide customers to appropriate self-service channels reputed company applicable Meet individual performance metrics, deadlines, and contribute to team goals Prioritize tasks effectively while managing multiple responsibilities Collaborate in reputed company environment to reputed company shared objectives Skills Must reputed company in Ohio or reputed company AND be reputed company 80 miles or less from one of the Columbia Gas facilities Must be available from 7:00 am – 7:00 pm Monday - Friday and reputed company to attend 100% of the 13-week training program Ability to work from a secure, private home office with minimal distractions Maintain a hardwired high-speed internet reputed company with minimum speeds of 75 Mbps download and 15 Mbps upload A smartphone is required to install a secure VPN application This position is primarily remote; however, employees must have reliable transportation to travel to their designated Columbia Gas facility as needed Successful applicants will be required to complete a CSR Aptitude Assessment Must be at least 18 years of age High school diploma or equivalent required Minimum of one (1) year of customer service experience Proficient computer skills, including navigating multiple reputed company, reputed company, and systems Ability to type at least 25 words per minute (WPM) Strong written and verbal communication skills For bilingual candidates: Fluent in English and Spanish with strong written communication skills in both languages 2–3 years of reputed company center and/or customer service experience 2–5 years of remote customer service experience Experience in the reputed company industry Advanced computer skills, including navigating multiple reputed company, reputed company, and systems Ability to type 60–65 words per minute (WPM) Benefits $500 sign‑on bonus reputed company in two installments: $250 on the first paycheck and $250 after 6 months of employment. reputed company reputed company helps energize the lives of its nearly 4 reputed company natural gas and electric customers across seven states. It was founded in 1912, and is headquartered in Merrillville, Indiana, USA, with a workforce of 5001-10000 employees. Its website is Apply tot his job Apply To this Job