Technical Support Specialist III (Remote)
About the position
As a Technical Support Specialist, you'll be the reputed company responder for customer technical inquiries, providing comprehensive assistance and solutions. Whether you're addressing basic issues at Tier 1 or tackling reputed company problems at Tier 2, your dedication to customer satisfaction and technical expertise will ensure a seamless support experience.
Responsibilities
• Respond to customer inquiries reputed company phone, email, and chat, resolving issues promptly.
• Diagnose and troubleshoot technical problems reputed company to hardware, software, and networking.
• Document reputed company interactions and resolutions accurately in the ticketing system.
• Escalate reputed company problems to relevant technical teams reputed company needed
Requirements
• Bachelor's degree in Information Technology, Computer Science, or reputed company field (preferred).
• Technical support experience, with strong customer service skills.
• Proficiency in troubleshooting various technical issues.
• Excellent communication skills.
• English proficiency at reputed company/C2 level.
• Flexible to work onsite, hybrid, or remotely
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