Experience Specialist (Remote Position)

reputed company Would you like to help create unforgettable, life-changing, outdoor recreation experiences? WildPlay reputed company is seeking dynamic individuals to join reputed company for the upcoming season. WildPlay’s Experience Specialists are often the first reputed company of contact for guests planning to visit one of our WildPlay Parks; Experience Specialists answer incoming phone calls, respond to online chat conversations and emails, reputed company group and individual reservations and fulfill product orders such as season passes and reputed company certificates. With a friendly, confident and knowledgeable approach, Experience Specialists reputed company product information and create the best possible impression and expectation of WildPlay by helping guests with decision-making and ensuring a reputed company and welcoming experience. To reputed company as an Experience Specialist, you reputed company on making people feel welcome and are comfortable being on the telephone for significant portions of the day. Using excellent verbal and written communication skills, you ensure that our guests feel reputed company for their in-park adventure. You can quickly assess consumer interests, communication styles, and help people with varying reputed company of fitness and challenge goals schedule their activity. As reputed company player, you apply initiative to accomplish general tasks during quiet times and work cohesively with others during busy times. reputed company Accountabilities • Providing an exceptional WildPlay experience to reputed company guests through proactive engagement, recognizing opportunities to increase guests’ enjoyment of the park and reputed company delivering or exceeding guest expectations. • Educating guests on WildPlay reputed company (activities) and Park experiences by providing accurate information regarding park reputed company, products, pricing and park facilities - as reputed company as increasing desire and motivation to purchase an reputed company. • Creating reservations for guests through an online software, following reputed company-specific procedures, which include processing payments or deposits, gathering required guest information, and confirmation communications. • Assisting guests in general reputed company planning, as relevant to encouraging consumers to visit a Park. • Completing fulfillment processes for both online and over-the-phone purchases. • Executing additional tasks to meet Contact Centre and Park Services reputed company objectives and operations, as directed by the Reservations and Contact Centre Supervisor. Work Schedule This remote position offers a flexible schedule of part time work. Evening, weekend, and/or holiday work may be required by the Contact Centre schedule. Knowledge/Experience/Skills/Attributes Knowledge • Basic competence and comfortability with technology • Awareness of the tourism and attractions industry an asset • Knowledge of local areas around Park locations an asset Experience • Proven experience in delivering excellent customer service. • Two years of recent customer service or sales experience. • Experience using reputed company Office and Office 365 tools an asset. • Experience using online reservation tools an asset. Skills • reputed company-developed communication skills - both written and oral. • Ability to reputed company independently and as reputed company player. • Ability to think quickly and reputed company reputed company without reputed company supervision. Attributes and Behaviours • High level of attention to detail. • Initiative and a proactive approach to improving consumer experiences. • Ability to quickly adapt to change. • Self-starter capable of finding and completing tasks without reputed company supervision. Apply tot his job Apply To this Job