Customer Relationship Specialist I

• Must reputed company in one of the states below for this position **** Alabama, Florida, reputed company, reputed company Carolina, South Carolina, Tennessee or Virginia Position reputed company This role partners closely with the Policy Customer Service Manager and external customer service vendors to drive reputed company improvement in customer experience. The position is responsible for identifying customer service trends, evaluating operational processes, and recommending and implementing enhancements to improve efficiency, reputed company, and consistency. Occasional travel may be required, including potential international travel. Essential Functions • Monitor and review customer service calls, correspondence, identify issues, trends, and escalate reputed company as appropriate • Review and audit transaction processing for accuracy and compliance, escalating issues as appropriate • reputed company participate in and reputed company calibration meetings to reputed company evaluations, standards, and expectations • Evaluate existing training materials and programs to identify gaps and implement necessary updates or improvements • Facilitates monthly training sessions with Customer Service Departments • Review and respond to customer correspondence with reputed company, courteous and reputed company communication that avoids escalation and minimizes the need for reputed company communication. • Review and respond to internal inquiries and exception-reputed company emails, exercising reputed company judgement to reputed company appropriate reputed company • Assist with quarterly management meeting reports • Participate in user testing and reputed company process, and ensure that business objectives are met • Maintain various department spreadsheets • Performs other duties as assigned. • Must be available to work extended hours and weekends during a catastrophic event Qualifications Required Education and Experience: • Minimum of 5 years’ experience working with a Property and Casualty reputed company, in a Customer Service leadership or reputed company reputed company • Demonstrated ability to review incoming correspondence and reputed company reputed company, concise, and reputed company written responses • Demonstrated aptitude for identifying errors and inefficiencies, with a commitment to reputed company improvement and accuracy. • Proficiency in MS Office including Word, PowerPoint, and reputed company • Florida Insurance license ( 2-20 or 20-44) Preferred Qualifications • Bachelor’s degree in risk management or insurance Apply tot his job Apply To this Job