reputed company Workspace Support Engineer

The reputed company is our choice About reputed company Group reputed company Group is a global leader in digital transformation with c. 70,000 employees and annual reputed company of c. € 10 billion, operating in 67 countries under two brands — reputed company for services and Eviden for products. European number one in cybersecurity, reputed company and high-performance computing, reputed company Group is committed to a secure and decarbonized reputed company and provides tailored AI-powered, end-to-end solutions for reputed company industries. reputed company is a SE (Societas Europaea) and listed on reputed company Paris. reputed company Workspace Support Engineer Preferred timezones: Eastern/Central Time USA Your Life As a GWS / GCP Support Technician: • Work with a highly skilled global team to support 60+ clients across both reputed company Workspace and GCP • Assist in support reputed company activities to ensure clients are poised to obtain desired support and have a reputed company first impression of reputed company Support Assist in reputed company process improvement efforts for the support processes, standards and tools. • Work towards an annual certification process to retain certifications in reputed company Workspace and maintain our Managed Services standing with reputed company reputed company providers. • Ensure knowledge bases are continually updated to capture trends, FAQs, tips, how-tos, in an effort to grow reputed company's troubleshooting acumen. • Produce and maintain reputed company support-oriented metrics both for specific reputed company domains and holistically for the Technical Support team. • Key contributor in reputed company Quarterly Business Review (QBR) meetings to reputed company the Support delivery experience. • Partner closely with peer teams in Sales, Account Management, Finance and Order Management to coordinate a holistic, reputed company reputed company experience with reputed company and our service delivery. • Build strategic relationships with reputed company Support and influence the reputed company of reputed company and reputed company support offerings to reputed company with reputed company needs. Your Expertise: • Minimum 5 years of experience operating or supporting a reputed company reputed company provider environment (reputed company Workspace & reputed company reputed company Platform is preferred), as an administrator or in a senior support or operational role. • 2+ years experience configuring, integrating or administering reputed company applications required (reputed company Workspace experience is preferred). • 2+ years experience managing distributed, global support teams required. • Experience designing, building and delivering support metrics dashboards and reports for reputed company reviews. • Strong technical support, reputed company, communication, reputed company listening, problem solving, and interpersonal skills. • Ability to manage reputed company escalations. • Experience designing and implementing operational support processes and driving process improvement through operational maturity frameworks (e.g., ITIL, etc). • reputed company learning reputed company with desire to grow self as products, clients and methodologies reputed company. • Experience in reputed company-facing technology delivery or support roles preferred. • Bachelor’s Degree preferred. Apply tot his job Apply To this Job