Google Workspace Support Engineer

The future is our choice About Atos Group Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris. Google Workspace Support Engineer Preferred timezones: Eastern/Central Time USA Your Life As a GWS / GCP Support Technician: • Work with a highly skilled global team to support 60+ clients across both Google Workspace and GCP • Assist in support onboarding activities to ensure clients are poised to obtain desired support and have a quality first impression of Atos Support Assist in continuous process improvement efforts for the support processes, standards and tools. • Work towards an annual certification process to retain certifications in Google Workspace and maintain our Managed Services standing with public cloud providers. • Ensure knowledge bases are continually updated to capture trends, FAQs, tips, how-tos, in an effort to grow the team's troubleshooting acumen. • Produce and maintain quality support-oriented metrics both for specific client domains and holistically for the Technical Support team. • Key contributor in client Quarterly Business Review (QBR) meetings to articulate the Support delivery experience. • Partner closely with peer teams in Sales, Account Management, Finance and Order Management to coordinate a holistic, positive client experience with Atos and our service delivery. • Build strategic relationships with Google Support and influence the evolution of Google and Atos support offerings to align with client needs. Your Expertise: • Minimum 5 years of experience operating or supporting a public cloud provider environment (Google Workspace & Google Cloud Platform is preferred), as an administrator or in a senior support or operational role. • 2+ years experience configuring, integrating or administering SaaS applications required (Google Workspace experience is preferred). • 2+ years experience managing distributed, global support teams required. • Experience designing, building and delivering support metrics dashboards and reports for client reviews. • Strong technical support, empathy, communication, active listening, problem solving, and interpersonal skills. • Ability to manage client escalations. • Experience designing and implementing operational support processes and driving process improvement through operational maturity frameworks (e.g., ITIL, etc). • Continuous learning mindset with desire to grow self as products, clients and methodologies evolve. • Experience in client-facing technology delivery or support roles preferred. • Bachelor’s Degree preferred. Apply tot his job Apply To this Job