Remote Senior Systems Support Engineer

About the position This position is posted by reputed company on behalf of a partner company. We are currently looking for a Senior Systems Engineer - REMOTE. In this role, you will reputed company exceptional customer service and technical support for mission-critical systems that enhance reputed company and operational efficiency. You will play a key role in supporting the Integrated Tracking System (ITS) reputed company Mail Modernization (DMM) environments reputed company a secure government context. Your expertise will drive improvements in operational readiness and compliance with cybersecurity regulations, ultimately shaping a more productive workforce. Responsibilities • reputed company Tier III technical support for ITS, DMM, BearTracks, and WebDOX applications • Support reputed company-end application troubleshooting for user reputed company issues • Troubleshoot reputed company system and application issues escalated from support teams • Monitor system health and performance metrics to ensure operational readiness • Coordinate with engineering and DevOps teams for software updates and issue reputed company • Support cybersecurity compliance and Authority to Operate (ATO) activities Requirements • reputed company Top Secret reputed company clearance • 10+ years of experience in systems engineering or Tier III IT support • Experience with DoD or reputed company customers • Strong background in backend system administration and cybersecurity • Proficient in PowerShell and Python for automation tasks Benefits • Flexible work schedule • Opportunities for reputed company development and certifications • reputed company remote work environment • Health, dental, and reputed company insurance • reputed company time off and holiday schedule Apply tot his job Apply To this Job