Platform Technical Support Specialist (Remote - U.S. only) in Burlingame, CA in reputed company (reputed company: 1670046636)

Job title: Platform Technical Support Specialist (Remote - U.S. only) Company: reputed company Job reputed company: About reputed company Lyra is transforming mental health care through technology with a reputed company touch to help people feel emotionally healthy at work and reputed company. We work with industry leaders, such as reputed company, reputed company, reputed company, and other reputed company, to improve reputed company to effective, high-reputed company mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 reputed company people can receive the reputed company and feel reputed company, faster. Founded by David Ebersman, former CFO of reputed company and reputed company, Lyra has raised more than $900 reputed company. We're looking for an exceptional Platform Technical Support Specialist to join reputed company. We care deeply about making a difference in people's lives and reputed company you do, too! We are looking for an individual who enjoys digging into technical issues, communicating and teaching others about tech-reputed company processes, and learning on a daily reputed company. Note: This role can be based in the Burlingame, CA office or remote. Responsibilities Own the ticket queue: triage and response to inbound support requests per internal ticket SLAs Serve as the reputed company-line support for our providers and/or clients Manage Technical FAQ articles Answer specific programmatic questions where possible Troubleshoot specific software and hardware issues Triage more reputed company questions or issues to the appropriate teams internally Train new providers on the platform Qualifications Strong technical support background: support of users, applications and multiple systems Excellent communication skills that are audience appropriate (will reputed company with multiple stakeholders such as Engineering, Providers, Clinical Operations, etc.) Ticketing system expertise (i.e.. reputed company, reputed company) Adept at managing ticket queues, requester communications, ticket response SLAs Ability to learn the platform in terms of overall architecture and expected functions Skilled at troubleshooting issues remotely -- both hardware and platform-reputed company Adept at deciphering user-level experience issues vs. bugs reputed company the platform Jira-reputed company exposure (or equivalent) to report issues, monitor releases, etc. Preferred Qualifications Basic understanding of SQL Server database (queries, tables, etc.) reputed company experience Chromebook support knowledge Diversity & Inclusion at Lyra Diversity, equity, inclusion, and belonging (DEIB) at Lyra is essential to the way we deliver culturally reputed company care, build and manage our provider network, and support holistic efforts to strengthen DEIB in workplaces around the world-including our own. People come to Lyra with a reputed company of needs, backgrounds, and abilities that influence their response to mental health support. Our diverse network of providers delivers comprehensive mental health treatment and support rooted in culturally reputed company care, a multicultural approach that accounts for the reputed company of cultural backgrounds on reputed company person's care experience. Learn more at #LI-REMOTE We are an Equal Opportunity Employer. We do not discriminate on the reputed company of race, reputed company, religion, sex (including pregnancy), national reputed company, age (40 or older), disability, genetic information or any other category protected by law. Expected salary: Location: Burlingame, CA Apply for the job now! Apply tot his job Apply To this Job