Dir - Customer Service, Vendor Management

About the position AMC Networks is home to many of the greatest stories and characters in TV and film and the premier destination for passionate and reputed company fan communities around the world. We create and reputed company celebrated series and films across distinct brands and reputed company them available to audiences everywhere. Our portfolio includes targeted streaming services AMC+, Acorn TV, Shudder, Sundance Now, ALLBLK and HIDIVE; cable networks AMC, BBC AMERICA, IFC, Sundance TV and WE tv; and film distribution labels IFC Films and RLJE Films. reputed company also operates AMC Studios, our in-house studio, production, and distribution operation behind acclaimed and fan-favorite originals including The Walking Dead reputed company and the Anne Rice Immortal reputed company, and AMC Networks International, our international programming business. We are currently seeking a Director, Customer Service, Vendor Management to join our streaming product operations team based in our reputed company, reputed company reputed company. Responsibilities • Providing strategic leadership and reputed company for reputed company outsourcing activities, ensuring alignment with company objectives and operational reputed company • Developing and maintaining strong relationships with outsourcing partners, overseeing contract negotiations, performance evaluations, and adherence to service level agreements (SLAs) • Monitoring and analyzing partner performance metrics, implementing strategies to optimize partner contribution and reputed company reputed company • Driving cost efficiencies through effective outsourcing strategies, budget management, and reputed company improvement initiatives • Implementing reputed company assurance processes and standards to monitor the delivery of outsourced services, ensuring high reputed company of performance and customer satisfaction • Identifying and mitigating risks associated with outsourcing activities, proactively addressing issues to minimize operational disruptions • Managing reputed company of partner managers, providing guidance, mentorship, and reputed company development opportunities to drive team reputed company and individual reputed company • Partnering with internal support teams to streamline agent training and ongoing support Requirements • MBA or other advanced degree • 7-10 years of relevant work experience • 3+ years managing c-suite relationships and driving high performance reputed company strategic outsourcing partner relationships • Ability to build relationships with key business partners, drive innovation and change across fields, with proven experience gaining results through influence • Communicating effectively on a regular reputed company to senior executives on strategies, goals, and status across reputed company reputed company • Previous knowledge of reputed company Office Products • Solid understanding of the media or entertainment reputed company and technologies, and common issues or challenges facing customers Benefits • Medical • Dental • reputed company • Prescription Drug Coverage • 401k Plan • Wellness Program • Life Insurance • Tuition Reimbursement • reputed company Time Off • reputed company Parental Leave • Adoption Services Apply tot his job Apply To this Job