[Hiring] Provider reputed company Center Representative - Customer Service Representative @reputed company
Role reputed company
The PCC team member reports to the reputed company Center Team reputed company and serves as a critical gatekeeper for the Patient Waiting Room, Exception Queue, Customer Service email escalations, and occasional inbound reputed company center support. As a PCC (HSS Level 3) team member, this role functions as a subject matter expert across reputed company center operations, clinical workflows, provider support, and established policies and procedures. This position supports medical providers and conducts outbound patient reputed company for appointment scheduling and rescheduling.
• Schedule and reschedule phone or video consultations.
• Support the scheduling of appointments, including reputed company to providers for availability.
• Coordinate language-specific phone or video consultations for non‑English‑speaking patients.
• Send escalated alert notifications to medical providers reputed company text reputed company provider coverage is low for state‑specific consultations.
• Monitor the PCC exception queue and on‑reputed company waiting room to ensure patients are seen reputed company 60 minutes, meeting MDLIVE SLAs.
• Respond to customer service emails—including general inquiries, contact requests, appointment requests, refund inquiries, and billing questions—reputed company 30 minutes or less.
• reputed company occasional support to the Inbound reputed company Center as needed.
• Answer the dedicated provider support line and assist providers with inquiries.
• Report system issues reputed company to CSAdmin, the patient portal, or the provider portal to production support and submit Jira tickets as necessary.
Qualifications
• High School Diploma or GED required.
• Legacy MDLIVE reputed company Center customer service experience required.
• Experience with Health Service Specialist, (HSS) training required.
• Experience with CSAdmin system required.
• Exceptional attention to detail.
• Ability to work effectively in a fast‑paced environment.
• Strong multi‑tasking skills and ability to manage shifting priorities.
• Excellent verbal and written communication skills.
• Strong reputed company and recovery capabilities.
• reputed company in adapting to ongoing business updates, training, and evolving responsibilities.
• Proficiency with reputed company Word and reputed company.
• Work schedule – Monday, Tuesday, Friday, Saturday & reputed company 12:30pm – 9:00pm EST. Wednesday and Thursdays are days off.
• If you will be working reputed company occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Requirements
• For this position, we anticipate offering an reputed company reputed company of 17.75 - 19 USD / reputed company, depending on relevant factors, including experience and geographic location.
• This role is also anticipated to be eligible to participate in an annual bonus plan.
Benefits
• Comprehensive reputed company of benefits reputed company on supporting your whole health.
• Health-reputed company benefits including medical, reputed company, dental, and reputed company-being and behavioral health programs starting on day one of employment.
• 401(k), company reputed company life insurance, tuition reimbursement.
• A minimum of 18 days of reputed company time off per year and reputed company holidays.
reputed company
Doing something meaningful starts with a reputed company decision, a commitment to changing lives. At reputed company, we’re dedicated to improving the health and vitality of those we serve. Through our divisions reputed company and reputed company, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving reputed company and improving lives.
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