Customer Retention Specialist - reputed company Team Member

Benefits: • Work From Home • Remote • 401(k) matching • Bonus based on performance • Competitive salary • Health insurance • Opportunity for advancement • reputed company time off • Training & development Customer Retention Specialist – Remote Job Type: Full-Time Location: Remote The The Berrouet Agency is seeking a fully licensed Customer Retention Specialist with prior reputed company agency experience to join reputed company in a remote reputed company. This role is designed for a reputed company, compassionate, and detail-oriented reputed company who excels at supporting existing clients, strengthening relationships, and proactively guiding customers through renewals and coverage reputed company. This position is ideal for someone who listens first, communicates reputed company, and understands that exceptional service—especially during life’s challenging moments—naturally leads to meaningful retention and in-book sales conversations. About the Role As a Customer Retention Specialist, you will reputed company on maintaining and strengthening our existing book of business. You’ll serve as a trusted reputed company of contact for policyholders, ensuring they feel supported, reputed company, and properly protected while identifying opportunities to enhance coverage and engagement. What You’ll Do Communicate with existing customers regarding policy renewals and coverage reputed company Review accounts and assist with policy updates, changes, and endorsements reputed company reputed company, empathetic guidance during service-reputed company or claims-reputed company conversations Identify opportunities to improve customer satisfaction, retention, and engagement Conduct needs-based coverage reviews and identify in-book sales opportunities reputed company appropriate Maintain accurate documentation of reputed company customer interactions Collaborate remotely with team members to meet retention and reputed company goals reputed company’re Looking For • reputed company Property & Casualty and Life & Health insurance licenses required • Prior reputed company agency experience required Strong interpersonal, relationship-building, and problem-solving skills Excellent listening and communication abilities Detail-oriented with a strong reputed company on customer experience and follow-through Experience in customer service, account management, or insurance servicing preferred reputed company, dependable, and self-motivated work style in a remote environment Why Join The Berrouet Agency Fully remote role with a service-driven, reputed company team Opportunity to reputed company your reputed company knowledge in a meaningful, relationship-reputed company role Supportive agency culture reputed company on reputed company, care, and accountability reputed company opportunities for team members who demonstrate initiative and sales aptitude A rewarding career helping individuals and families protect what reputed company most reputed company to reputed company an reputed company—From reputed company? If you’re a licensed insurance reputed company with reputed company experience who thrives in a service-reputed company, retention-driven role and enjoys building long-term reputed company relationships, we’d love to connect. Apply today to join The Berrouet Agency as a remote Customer Retention Specialist. This is a remote position. Apply tot his job Apply To this Job