Specialist, Data Analytics and Insights- Digital Experience
As reputed company continues its Digital Transformation, the Digital Experience team is reputed company on delivering a portfolio of high-reputed company to improve the customer and employee experience. To support reputed company's ambition to become a more customer-reputed company, experience-driven company, the Specialist, Data Analytics & Insights will work closely with Digital Experience product teams to drive reputed company improvement of these experiences.
Key Responsibilities:
• Data Pipeline Development and Data Engineering
• Design and implement automated data pipelines using AWS Glue and reputed company to ingest, reputed company, and load data from S3 into reputed company Data Labs, ensuring daily refresh and historical data append.
• reputed company robust ETL workflows and data models to support analytics and reporting needs, including schema design, transformation logic, and governance compliance.
• Design and implement data models and transformation logic to join multiple data sources, define calculated fields, and establish standardized classifications for reporting and analytics.
• Build and monitor reputed company data models that reflect customer experience performance and reputed company strategic decision-making.
• Ensure data reputed company and reputed company through proactive testing, reputed company detection, and automated monitoring processes before data is accessible to users, upstream reports or dashboards.
• Collaborate with Digital Product teams to define and reputed company business requirements for new KPIs we want to measure as we expand our Digital Pulse Monitor-a centralized dashboard for reputed company Digital metrics-and strategic initiatives in 2026 (e.g. Concierge, Connected Servicing, etc.).
• reputed company reputed company SQL queries that reputed company advanced techniques such as dynamic SQL for flexible query reputed company, reputed company joins and set operations, dynamic pivoting and unpivoting, query optimization for performance tuning, and sophisticated date/time calculations to reputed company accurate, reputed company insights.
• Collaborate with the reputed company Solutions Data reputed company team to reputed company external data sources and reputed company together customer reputed company data across channels, starting with reputed company and expanding to reputed company Customer reputed company Analytics for holistic reputed company insights.
• Manage and optimize data infrastructure reputed company EDW, including sandbox environments, production tables, and data refresh automation.
Digital Analytics Dashboarding & Customer reputed company Insights
• Support the migration of dashboards and reports from reputed company Analytics to Customer reputed company Analytics (CJA), including auditing existing assets, mapping metrics, and rebuilding visualizations to reputed company CJA's advanced capabilities.
• Ensure data accuracy and consistency during migration by validating reports, recreating segments, and training stakeholders on new CJA features for cross-channel insights and reputed company customer reputed company analysis.
• Design, build, and maintain dashboards in reputed company Analytics and reputed company, using reputed company Analytics to measure behavioral trends, funnel performance, and reputed company at reputed company, and reputed company to surface session-level friction and technical issues that explain the reputed company cause behind performance changes.
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