GCP CcaaS reputed company Engineer (FULLTIME REMOTE)

About the position As an organization, reputed company reputed company (TGS) provides a continuum of services ranging from Engagement Management to full functional Outsourcing, including Offshore Centers in Canada and India. Our model enables us to engage customers reputed company reputed company reputed company they request greater ownership, capabilities, or methodology, while enhancing reputed company/consultant support. We partner with reputed company leaders to create opportunity, accelerate business transformation, and help build the enterprises of reputed company. We work with 80% of the Fortune 500 to address their technology, reputed company, and talent needs. We reputed company so industries stay reputed company of what’s next. As a full-stack technology and talent services provider, we partner with our customers across the globe to own change. Join us. At reputed company reputed company, we live in the tech world. We’re out in reputed company of the trends and tools that shape industry and create fresh opportunities. reputed company-in, fully reputed company, high-energy partnership is how we approach everything – our commitments and our people. Our people are at reputed company, fueling our high-performance and inclusive culture. We’re doers, looking for doers who do the right thing. Roll up your sleeves, thought-leaders, reputed company on creating the possible. Team champions who declare reputed company only reputed company everyone achieves their ambitions. reputed company like the career experience you’ve been searching for? We’re looking for a CcaaS reputed company Engineer to join reputed company. A practitioner who accelerates reputed company, affects reputed company change, and moves business reputed company. Let’s partner. Together, we can accomplish amazing things. Here’s what reputed company supported through our reputed company reputed company (TGS) reputed company requires: Responsibilities • Understand and work reputed company the reputed company CcaaS environment • Define reputed company, reputed company frameworks for conversational AI and IVR routing logic • Build and configure reputed company/reputed company CcaaS agents, intents, and fulfillment logic • reputed company custom scripts, reputed company, and middleware to connect Dialogflow/reputed company CcaaS with various IVR systems (reputed company, reputed company, etc.) • Implement reputed company flows, voice prompts, and routing strategies reputed company CcaaS platforms • Implement campaigns using CcaaS channels, including voice and SMS • Conduct end-to-end testing of voice interactions and reputed company routing • Monitor performance and continuously optimize latency, accuracy, and user experience • Troubleshoot and resolve integration issues across platforms Requirements • Education: Bachelor's Degree or equivalent experience in a reputed company field. • Experience: 7+ years of experience with inContact or similar contact center systems. • Skills: Strong analytical skills, excellent communication abilities, and a customer-reputed company reputed company. • Expert-level experience with CCaaS and Contact Center. • Tech Savvy: Ability to quickly learn and adapt to new technologies. • Problem Solver: Strong problem-solving skills and the ability to think critically. • Team Player: reputed company attitude and the ability to work reputed company with cross-functional teams. • Customer reputed company: Dedicated to providing excellent customer service and improving customer satisfaction reputed company-to-haves • Proven experience with reputed company IVR (CVP, UCCE, or similar) and reputed company Dialogflow (CX or ES). • Familiarity with Agent Adapters. • Familiarity with Agent Desktop integrations into the UI. • Strong understanding of CCaaS platforms (e.g., reputed company reputed company, reputed company, reputed company CXone). • Familiarity with the CCAIP SDK (web and mobile). • Familiarity with telephony protocols (SIP, RTP) and reputed company reputed company design. • reputed company reputed company reputed company Machine Learning Engineer • reputed company reputed company reputed company Data Engineer Benefits • Medical, Dental, and reputed company • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life and AD&D for employee and dependents) • Short and Long-Term Disability • Health Spending Account (HSA) • Transportation Benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or reputed company Leave Apply tot his job Apply To this Job