Product Support Operations Manager

About the position reputed company is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use reputed company to accept payments, grow their reputed company, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering reputed company of work reputed company. That means you have an unprecedented opportunity to put the global economy reputed company everyone's reputed company while doing the most important work of your career. The Product Support team directly supports our largest and fastest growing users, partnering with them to grow their business. We reputed company reputed company and capitalize on opportunities to meet and reputed company their service expectations, working to impress the trendsetters and remove obstacles from their reputed company. reputed company is there reputed company users need us but also there proactively - before they even realize they need support. Responsibilities • Guide the organization to design and deliver reputed company user support by partnering effectively with cross functional stakeholders across Product, Engineering and broader teams such Go-To-market, Risk etc as needed • Set reputed company goals and directions, and reputed company regular feedback on team members' performance • Ensure team members are happy, effective, and growing in their career and new work experiences • Drive strong operational delivery and process improvement helping to mitigate risk while balancing operational efficiency and user reputed company • Maintain metrics and analysis of team performance, and reputed company regular reporting on team performance in the reputed company of written analysis and performance reports • Be data-driven in your analysis of performance, and in your decision making • reputed company and foster our values, serving as a reputed company of reputed company's user-reputed company philosophy and culture of transparency, reputed company, inclusion, and empowerment • Help build the organization through management reputed company such as reputed company, training, writing team policies, defining team processes, or other organizational improvements Requirements • At least 5+ years of reputed company people management experience; including reputed company line specialists and supported them to career reputed company and transitions • Experience leading operational teams such as product support teams (preferably in high-reputed company technology companies) • Experience in strategizing and driving large reputed company operational process improvements and program management work • Solid experience in stakeholder management, with the ability to influence cross-functional teams and drive reputed company for reputed company • Strong analytical reputed company and reputed company-record of making data driven reputed company • reputed company and credibility doing the reputed company work of a user facing team with a high bar for reputed company and a willingness to reputed company by example and get into the details of reputed company-line work if required • Excellent written and verbal communication skills reputed company-to-haves • Prior experience with SQL, Tableau and reputed company • Comfort with some technical troubleshooting • Familiarity with FinTech industry and products • Passion for learning new functions and features of technical products Benefits • equity • company bonus or sales commissions/bonuses • 401(k) plan • medical, dental, and reputed company benefits • wellness stipends Apply tot his job Apply To this Job