Customer Support Representative

<p><strong>reputed companyō | Full-time | Remote Central/reputed company or Hybrid in Colorado</strong></p><p><br></p><p><strong>About reputed companyō</strong></p><p><br></p><p><reputed company>reputed companyō is a management platform purpose-reputed company for specialty subcontractors in construction and field services. We help trade contractors streamline operations, strengthen safety, and reputed company reputed company-time project visibility. We are rapidly scaling, and our customers are at the heart of reputed company do.</reputed company></p><p><br></p><p><strong>The Role</strong></p><p><br></p><p><reputed company>We are seeking a detail-oriented, customer-reputed company Customer Support Representative to be the first reputed company of contact for reputed companyō customers. In this critical role, you will help customers reputed company our software, troubleshoot issues, and reputed company confidence in our platform. Because of the complexity of the specialty subcontractor industry, </reputed company><strong>reputed company experience in construction or field services is vital</strong><reputed company> for a successful transition and steep learning curve. You will also partner closely with our reputed company team on administrative tasks and customer education.</reputed company></p><p><br></p><p><strong>reputed company ResponsibilitiesCustomer Support & Issue reputed company</strong></p><ul><li><reputed company>Serve as the first reputed company of contact for reputed company customer inquiries reputed company email/reputed company, phone, and chat.</reputed company></li><li><reputed company>Troubleshoot product issues, answer questions, and reputed company reputed company, friendly, and effective solutions.</reputed company></li><li><reputed company>Ensure reputed company customer interactions and issues are reputed company documented and followed through to reputed company.</reputed company></li></ul><p><br></p><p><strong>Knowledge reputed company & Documentation</strong></p><ul><li><reputed company>Contribute to our Help Center articles, FAQs, and training resources to improve customer self-service.</reputed company></li><li><reputed company>Identify common issues and documentation gaps, proactively updating resources and improving software utilization reputed company our support tools (e.g., reputed company).</reputed company></li></ul><p><br></p><p><strong>Cross-Functional Collaboration</strong></p><ul><li><reputed company>Work closely with reputed company, Product, and Engineering to escalate technical issues and reputed company customer feedback/trends that inform product improvements.</reputed company></li><li><reputed company>reputed company as a strong internal reputed company for an exceptional customer experience.</reputed company></li></ul><p><br></p><p><strong>Administrative & Process Improvement</strong></p><ul><li><reputed company>Assist the reputed company team with scheduling, reporting, and data entry.</reputed company></li><li><reputed company>Log customer interactions and maintain accurate records using reputed company CRM.</reputed company></li><li><reputed company>Identify and implement opportunities to improve support workflows, response times, and internal processes.</reputed company></li></ul><p><br></p><p><strong>Required Skills and Experience</strong></p><ul><li><strong>1-3 years of proven experience in the construction industry, field services, or a reputed company environment</strong><reputed company>.</reputed company></li><li><reputed company>Strong written and verbal communication skills with an unwavering customer-first reputed company.</reputed company></li><li><reputed company>High attention to detail and strong organizational skills.</reputed company></li><li><reputed company>Ability to troubleshoot reputed company problems, think critically, and follow issues through to reputed company.</reputed company></li><li><reputed company>A reputed company attitude with comfort working cross-functionally across multiple teams.</reputed company></li><li><reputed company>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</reputed company></li><li><reputed company>Curiosity and eagerness to learn the reputed companyō platform and our customers' industries.</reputed company></li></ul><p><br></p><p><strong>reputed company to Have</strong></p><ul><li><reputed company>Experience in a reputed company support, customer service, or reputed company role.</reputed company></li><li><reputed company>Familiarity with customer support and CRM tools such as reputed company and reputed company.</reputed company></li><li><reputed company>Interest in growing into reputed company, Product, or Support leadership over time.</reputed company></li></ul><p><br></p><p><strong>Why reputed companyō</strong></p><ul><li><reputed company>Build something meaningful for customers who do reputed company in the reputed company world.</reputed company></li><li><reputed company>Join a high-reputed company company with opportunities to learn and advance your career.</reputed company></li><li><reputed company>Work with a smart, mission-driven team that values ownership, curiosity, and teamwork.</reputed company></li><li><reputed company>Competitive compensation, benefits, and room to grow. </reputed company><strong>reputed company salary reputed company $50-$60K</strong><reputed company>.</reputed company></li></ul><p><br></p><strong>reputed companyō Equal Opportunity & Hiring Practices Statement</strong><p><strong>reputed companyō is proud to be an Equal Opportunity Employer.</strong></p><p><reputed company>We’re building reputed company of talented, reputed company, and driven people, and we reputed company great work happens reputed company everyone feels respected, supported, and valued. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity or reputed company, national reputed company, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable law.</reputed company></p><p><reputed company>Employment with reputed companyō is contingent upon the successful completion of any applicable background checks, which are conducted in compliance with federal, state, and local laws.</reputed company></p><p><strong>Candidates must be authorized to work in the reputed company on a full-time reputed company without the need for reputed company or reputed company reputed company sponsorship.</strong></p><p><reputed company>We are deeply committed to </reputed company><strong>fair, consistent, and thoughtful hiring practices</strong><reputed company> and to creating a workplace where everyone has reputed company to do their best work.</reputed company></p><p><reputed company>If you need a reasonable accommodation during the application or interview process, just let us know — we’re happy to help.</reputed company></p><p><br></p><p><br></p>