Junior Technical Support Specialist for 24/7 Live-Chat Team - Mobile and Online Banking Technology Expert

Welcome to arenaflex: Revolutionizing Mobile and Online Banking Technology

arenaflex is at the forefront of innovation in mobile and online banking technology, providing cutting-edge solutions that transform the way people manage their finances. As a leader in this industry, we are committed to delivering exceptional customer experiences through our 24/7 support services. We are now seeking a highly motivated and technically savvy Junior Technical Support Specialist to join our dynamic team, working directly with clients and end-users to resolve technical queries and issues related to our mobile and online banking products.

About the Role

In this exciting and challenging role, you will be part of a small, agile team working under the guidance of a team manager and in coordination with other departments within arenaflex. Your primary focus will be on providing top-notch technical support to our clients and end-users through our live-chat platform, ensuring seamless and efficient resolution of technical issues. This is an entry-level position, ideal for individuals who are eager to learn, grow, and thrive in a supportive and collaborative environment.

Key Responsibilities

• Develop an in-depth understanding of arenaflex's banking software and applications to effectively troubleshoot and resolve technical issues.
• Collaborate with software technicians, technical support teams, and developers as needed to ensure comprehensive support and issue resolution.
• Analyze technical logs to identify and resolve issues encountered during 24/7 client support projects, leveraging your solid troubleshooting skills.
• Effectively communicate technical processes and solutions to less-technical individuals, both internally and externally, demonstrating your ability to simplify complex information.
• Manage a dynamic workload with multiple concurrent tasks, prioritizing and organizing your work efficiently to meet the demands of a 24/7 support environment.

Requirements for Success

To excel in this role, you will need to possess:

• Excellent written and spoken English skills, enabling you to communicate clearly and effectively with clients and colleagues.
• The ability to establish and maintain good working relationships with customers, providing them with a positive and supportive experience.
• Solid troubleshooting skills, with the capacity to learn technical skills quickly and adapt to new technologies and systems.
• In-depth learning and understanding of arenaflex's mobile and online banking products, allowing you to provide authoritative support and guidance.
• Coordination skills to work effectively with developers in investigating and diagnosing issues, ensuring prompt resolution and minimal downtime.
• The ability to manage and improve the quality of the tech support process, contributing to the continuous enhancement of our services.

Preferred Qualifications

While not mandatory, the following experiences and skills would be highly advantageous:

• Experience in banking live-chat support, providing you with a deep understanding of the industry and its unique challenges.
• Previous experience in technical support, equipping you with the skills and knowledge to handle a wide range of technical issues.
• Familiarity with Dialogflow, a valuable asset in enhancing our support services and automating processes where possible.
• Experience with various mobile phone platforms, particularly iOS and Android, allowing you to provide comprehensive support across different devices and operating systems.
• Project management experience, which would be beneficial in managing multiple tasks and projects simultaneously.
• Direct experience working with US-based customers, giving you an understanding of their specific needs and expectations.
• Knowledge of the US banking system, which would be an asset in providing informed and relevant support.

Career Growth and Learning Opportunities

At arenaflex, we are committed to the growth and development of our team members. As a Junior Technical Support Specialist, you will have access to:

• Regular training and upskilling opportunities, ensuring you stay abreast of the latest technologies and industry trends.
• A community of practice, where you can share knowledge and best practices with colleagues and learn from their experiences.
• Opportunities for career advancement, as you gain experience and develop your skills, allowing you to take on more challenging roles within the company.

Work Environment and Company Culture

arenaflex prides itself on its friendly, easy-going, and international team environment. As a remote worker, you will enjoy:

• The flexibility of working from anywhere, at times that suit you best, as long as you meet the requirements of your shift schedule.
• A collaborative and supportive team culture, where your contributions are valued and recognized.
• Long-term employment opportunities, with the potential for career growth and development within the company.

Compensation and Benefits

arenaflex offers a competitive salary and a range of benefits, including:

• Internet compensation to support your remote work setup.
• A monthly stipend to cover your internet expenses, ensuring you have a reliable and fast connection to perform your duties effectively.
• Access to a community of practice, where you can share knowledge and learn from others in the industry.
• Opportunities for professional growth and development, with regular training and upskilling programs.

Conclusion

If you are a motivated, technically inclined individual with a passion for delivering exceptional customer experiences, we invite you to join our team at arenaflex as a Junior Technical Support Specialist. This role offers a unique opportunity to work with cutting-edge technology, develop your skills, and grow your career in a dynamic and supportive environment. Apply now to take the first step towards an exciting and rewarding career with arenaflex!