Experienced Government and Corporate Affairs Customer Service Specialist – Air Travel Industry Expertise and Exceptional Customer Experience

Welcome to arenaflex: Where Career Growth and Personal Development Take Flight

Imagine a career where you can explore new horizons, develop your skills, and become the best version of yourself. At arenaflex, we offer a world of possibilities, both at work and during your time off. As a member of our team, you'll have the opportunity to travel the world, grow your expertise, and make a real difference in the lives of our customers. Our company culture is built on the principles of inclusion, diversity, and excellence, and we're committed to helping you reach your full potential.

About the Role: Government and Corporate Affairs Customer Service Specialist

This exciting opportunity is part of the Corporate Affairs Team within the Government Affairs Division at arenaflex. As a Government and Corporate Affairs Customer Service Specialist, you will play a critical role in promoting and selling air travel, resolving customer problems, and providing exceptional customer service. If you're passionate about the air travel industry and have a knack for building strong relationships with customers, we want to hear from you.

Key Responsibilities:

• Promote and sell air travel on arenaflex, ensuring that customers receive the best possible experience
• Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets in a timely and efficient manner
• Answer inquiries regarding general travel information and resolve customer problems in a mutually beneficial manner
• Communicate with customers over the phone, researching passenger complaints, advising of cancelled or delayed flights, and providing updates on new rules, policies, and procedures
• Demonstrate excellent leadership, organizational, and customer contact skills, with the ability to work effectively in a fast-paced environment

Qualifications and Skills:

To be successful in this role, you'll need:

• A Bachelor's degree in a relevant field or equivalent experience/training
• Preferred qualifications include experience in customer service, sales, or a related field, with a strong understanding of the air travel industry
• Ability to demonstrate excellent leadership, organizational, and customer contact skills, with a strong focus on problem-solving and conflict resolution
• Knowledge of Native SABRE or similar systems, with the ability to learn and adapt to new technologies
• Ability to be resourceful and creative in resolving immediate problems, with a high level of initiative and good judgment
• Satisfactory attendance and a commitment to excellence in customer service

What We Offer:

At arenaflex, we're committed to providing our employees with a comprehensive range of benefits, including:

• Travel Perks: Explore the world with discounted travel rates for you, your family, and your friends
• Health Benefits: Access to health, dental, prescription, and vision benefits from day one, with virtual doctor visits, flexible spending accounts, and more
• Wellness Programs: Take advantage of our wellness programs, designed to help you be the best version of yourself
• 401(k) Program: Available upon hire, with employer contributions after one year, depending on the workgroup
• A dynamic and inclusive work environment, with opportunities for career growth and development

Career Growth and Development:

At arenaflex, we're committed to helping you grow and develop your career. With a range of training programs, mentorship opportunities, and career development resources, you'll have the support you need to succeed. Our company culture is built on the principles of excellence, innovation, and teamwork, and we're dedicated to helping you reach your full potential.

Work Environment and Company Culture:

At arenaflex, we're proud of our diverse and inclusive work environment. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. We're committed to making a positive impact on the communities we serve, and we're looking for team members who share our passion for excellence and our commitment to making a difference.

How to Apply:

If you're ready to take your career to new heights and join a dynamic team of professionals who are passionate about the air travel industry, we want to hear from you. Apply now to become a Government and Corporate Affairs Customer Service Specialist at arenaflex and start your journey to a rewarding and challenging career.

Conclusion:

At arenaflex, we're committed to providing our employees with a comprehensive range of benefits, a dynamic and inclusive work environment, and opportunities for career growth and development. If you're looking for a challenging and rewarding career in the air travel industry, we encourage you to apply for this exciting opportunity. Join our team and start your journey to a successful and fulfilling career with arenaflex.