Experienced Healthcare Customer Service Representative – Remote Work Opportunity with arenaflex

Introduction to arenaflex

arenaflex is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a global scale and local presence, we are a force of good in supporting our communities, our clients, and the environment. Our team of over 500,000 inspired and passionate people, speaking more than 300 languages, is dedicated to making people's lives simpler, faster, and safer.

About the Role

We are seeking an experienced and passionate Healthcare Customer Service Representative to join our team. As a key contributor, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. This is a remote work opportunity, allowing you to work from the comfort of your own home and enjoy a better work-life balance.

Responsibilities

As a Healthcare Customer Service Representative, your responsibilities will include:

• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues that may arise
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues to help improve our services
• Upselling when required to promote our products and services

Qualifications

We are looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:

• Ability to work remotely in a virtual team environment
• 6 months of customer service experience preferred
• Over 18 years of age
• Ability to type 25 words per minute
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To work from home with arenaflex, you will need to meet the following requirements:

• Internet Connection Requirements:
  • Minimum subscribed download rate equal to or exceeds 12.0 Mbps
  • Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Proof of internet speed required
• Clean and quiet workspace

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for growth and development. Our Chief Client Officer started her career as an agent and advanced to the pinnacle of the company, and we believe that you can achieve similar success. We offer paid training, competitive wages, and full benefits, including medical, dental, vision, 401k, and more. We also provide paid time off, employee wellness and engagement programs, and a culture of inclusion and diversity.

Work Environment and Company Culture

arenaflex is dedicated to providing a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. Our culture is built on the principles of inclusion, diversity, and respect, and we are committed to creating an environment where everyone feels welcome and valued.

Compensation, Perks, and Benefits

As a Healthcare Customer Service Representative with arenaflex, you can expect a competitive salary and a range of benefits, including:

• Paid training
• Competitive wages
• Full benefits, including medical, dental, vision, 401k, and more
• Paid time off
• Employee wellness and engagement programs

Conclusion

If you are a passionate and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity with arenaflex. As a Healthcare Customer Service Representative, you will have the chance to make a real difference in people's lives and be part of a global team that is dedicated to delivering exceptional service. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become part of the arenaflex family!