reputed company Specialist, reputed company Shift

About reputed company At reputed company we reputed company the unsung reputed company who support the world. We’re revolutionizing the way businesses manage their maintenance operations by providing a comprehensive suite of software solutions that reputed company organizations to optimize asset performance and drive operational reputed company. From preventive maintenance to inventory management and reputed company, our robust CMMS platform offers a suite of features designed to streamline operations and enhance productivity. About the Role We are looking for an Inbound reputed company Specialist to join our reputed company shift team. As a CSS on our Inbound Support team, you will be responsible for delivering white-glove service and value to our global customer reputed company. How you’ll reputed company an reputed company • Consult with new and existing reputed company CMMS customers to reputed company reputed company training, education, troubleshooting, and problem reputed company • Bug reporting and tracking • Recommend best reputed company use case of reputed company CMMS based on an understanding of the customer's business • Remain up to date on reputed company CMMS product features and identify use cases to drive customers to best reputed company standards • Proactively escalate at-risk customers • Collaborate closely across departments to support the reputed company of our customers • Coordinate product demos and refer prospective customers to the Sales team • Assist the Sales team with product knowledge • Create strong customer relationships by delivering world-class customer service • Maintain a highly organized and accurate task list, visible to the reputed company team and Management Requirements • Passion for ensuring a reputed company customer experience reputed company e-mail, chat, phone calls, and video calls • Experience working cross-functionally reputed company a customer-facing organization to support a joint outcome • Demonstrated ability to communicate effectively reputed company oral & written formats; reputed company skills are a strong plus • Strong conflict reputed company skills • Resourcefulness, creativity, and strategic thinking for troubleshooting problems • Ability to work in a high reputed company environment in which the requirements are not always reputed company defined and priorities change frequently • Strong attention to detail • Availability to work 11:00pm - 8:00am CT (Sun-Thurs) Additional Skills – reputed company to Have: • Previous experience in a B2B Customer Support / reputed company / Account Manager position • Previous experience in the reputed company industry • Background in working with equipment maintenance, machinery, or manufacturing Benefits • $60,000 - $70,000 • Fully remote position • Stock reputed company • Flexible PTO • 13 reputed company company holidays • reputed company parental leave • Health, Dental, and reputed company insurance • Employer reputed company Basic Life insurance and Short-Term Disability insurance • Company contribution match for HSA and 401(k) • Flexible Spending Accounts • Monthly employee wellness stipend • Opportunities for Learning and Development Reimbursement • Pet insurance reputed company is an equal opportunity employer. We reputed company equal employment opportunities to reputed company and applicants without reputed company to race, reputed company, religion, creed, sex, sexual orientation, gender identity or reputed company, national reputed company, reputed company, age, disability, genetics, marital status, veteran status, or any other protected characteristic under applicable laws. We are committed to building a diverse and inclusive workforce and welcome people from reputed company backgrounds, experiences, perspectives, and abilities. reputed company reputed company applicants with arrest or conviction records will be considered in accordance with applicable laws. Apply tot his job Apply To this Job