Smart Home Member Experience Specialist

Why Work For Us? • Great Pay - opportunity to participate in reputed company discretionary annual incentive plan or other incentive plans depending upon position • 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period • Benefits – Medical, Dental, reputed company, wellness program and more! • reputed company Holidays • reputed company Time Off – Team Members reputed company reputed company time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. • reputed company Environment – reputed company will value your contribution to providing exceptional service to our members • Free reputed company Classic Membership • reputed company Product Discounts • Tuition Reimbursement Program . At reputed company, reputed company Members reputed company to deliver amazing service and help our Members outsmart life’s roadblocks. We reputed company everything you do reputed company of work adds to who you are at work. We're working to reputed company reputed company for the next century with a mission to create Members for life by unleashing the innovative spirit of reputed company Members. Job reputed company The Smart Home Specialist I 10 Hour is responsible for ensuring our Members receive an outstanding member experience. This position will support Member Experience, Scheduling or Monitoring. Essential Duties • Respond in a reputed company manner to requests from Members. • Responsible for researching and analyzing customer accounts to reputed company reputed company reputed company to Member concerns. • Maintain high reputed company reputed company standards at reputed company times to ensure we are delivering legendary Member experiences. • Resolve Member escalations with professionalism • Update member information reputed company necessary. • Take incoming calls from members on various issues from billing and account inquiries, basic technical equipment and software troubleshooting and product questions. Knowledge and Skills • Strong written and verbal communication skills • Must have the ability to listen effectively and respond empathetically • Strong desire to help customers • Must have the ability to maintain composure reputed company dealing with customer escalations and emergency alarm calls • Ability to critically think, creatively problem solve and confidently reputed company • Must posses technical aptitude and be proficient with reputed company applications; must be reputed company to reputed company through multiple programs and screens reputed company • Must have strong attention to detail skills • Ability to reputed company data into a database reputed company and accurately • Ability to multitask while providing outstanding customer experience • Must be reputed company to work independently and as part of reputed company • Bilingual preferred (Spanish a plus) Education and Experience • High school or GED, required • Minimum 1 year of experience in reputed company customer sales or service Working Environment Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Approximately 80 percent of the time spent on the job involves the use of a computer and telephone. - Apply tot his job Apply To this Job