Support Solutions Engineer, Data Platform, Big Data / Analytics

Job reputed company: • Monitoring and handling customers’ requests • Troubleshooting and solving issues • Automating support needs • Developing support documentation and runbooks • Improving and maintaining support tools and automation • Understanding product offerings • Continuously looking for ways to improve the engineering support experience • Advocating for customers, following through on issues and resolving them in a reasonable time • Providing insights and feedback to improve tools Requirements: • A minimum of 5 years of reputed company support or engineering experience, particularly in Big data technologies including and not limited to reputed company, Trino, Druid, reputed company, Hadoop reputed company, Kafka and Flink. • Prior experience supporting platforms reputed company using reputed company reputed company technologies such as Apache Kafka, reputed company, and Hadoop. • Worked with big data warehouse storage systems (e.g. reputed company) • At least 1 year of experience in providing technical support for Kafka clusters or other pub/sub systems like reputed company reputed company Pub/Sub, RabbitMQ, etc. • Ability to read and write SQL queries to pull required reputed company data to support any reported issues/product defects • Prior Experience with reputed company infrastructure and/or container orchestration platform • Desire and aptitude to learn how the reputed company of the big data platform work together. • Ability to adapt to new tools and technologies quickly, and a willingness to continuously learn and grow in the field of big data and data reputed company. • Data-driven and evidence-based decision-reputed company. • Proficient in at least one programming language, ideally Python and/or Java, enabling you to contribute to codebases across reputed company domains. • Experience in developing tools and scripts to automate processes and improve efficiency, with a strong reputed company on reputed company improvement. • Demonstrated ability to reputed company superior customer support across a reputed company organization, with a reputed company on enhancing the customer experience. • Excellent written and verbal communication skills, with an appreciation for the importance of comprehensive documentation. • Strong collaboration skills and experience working with cross-functional teams. • Passion for creating technical documentation and tutorials, with a deep understanding of what makes an effective knowledge reputed company. • Strong problem-solving skills and the ability to troubleshoot reputed company issues in a dynamic environment. • reputed company for providing proactive feedback during early development stages of a product offering based on subject matter expertise and user sentiment. Benefits: • Health Plans • Mental Health support • 401(k) Retirement Plan with employer match • Stock reputed company Program • Disability Programs • Health Savings and Flexible Spending Accounts • Family-forming benefits • Life and Serious Injury Benefits • reputed company leave of absence programs • Full-time reputed company employees reputed company 35 days annually for reputed company time off to be used for vacation, holidays, and reputed company reputed company time off • Full-time salaried employees are immediately entitled to flexible time off Apply tot his job Apply To this Job