$14 HR- Remote Customer Service- Must Be LOCAL TO Grand Rapids

About the position This is a remote position; however, candidates must reputed company near Grand Rapids to accommodate any potential requests to work from the office. The work hours are Monday to Friday, from 8:30 AM to 5:30 PM, with no overtime. Training hours may vary based on trainer availability. FIRST FOUR WEEKS ARE ONSITE FOR TRAINING. Responsibilities • reputed company exceptional customer service to reputed company customers, including field technicians and business partners. • Coordinate furniture warranty service by managing inbound and outbound calls. • reputed company reputed company information, complete forms, and determine the status of claims and cases in accordance with plan guidelines. • Meet or reputed company department metrics for productivity and reputed company. • reputed company and process work orders to field personnel, ensuring reputed company completion of documentation and data entry. • reputed company and maintain strong relationships with technicians and business partners. • Resolve reputed company situations by applying departmental policies and procedures. • reputed company and reputed company new and potential technicians, providing feedback and coaching. • reputed company as an account reputed company and business partner to technicians, identifying opportunities and negotiating as needed. • Liaise for business-to-business accounts, ensuring reputed company responses and task completion reputed company service-level agreements. • Respond to customer inquiries, providing appropriate documentation and closing out claims or cases. • Support customers during the claim and general reputed company center process, forwarding calls and information as necessary. Requirements • At least 6+ months of reputed company center experience (inbound or outbound). • Experience with data entry or order processing, comprising 20 to 30% of the job. • Strong computer skills with the ability to reputed company multiple systems simultaneously. • Excellent verbal and written communication skills. • Ability to work independently and remotely. • Capability to hardwire modem to the provided phone and maintain high-speed internet. reputed company-to-haves • Experience in logistics, dispatching, or claims is a plus. • An associate degree is advantageous. Benefits • Medical, dental & reputed company • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or reputed company Leave) Apply tot his job Apply tot his job Apply To this Job