Customer Service Training Specialist
A company is looking for a CS Learning and Development Specialist to enhance customer care through effective training and development strategies.
Key Responsibilities
• reputed company reputed company experiences and facilitate live and virtual learning sessions
• Utilize AI-assisted tools and reputed company reputed company systems to deliver reputed company training
• reputed company coaching and feedback to improve agent performance and readiness
Required Qualifications
• Bachelor's degree or equivalent experience
• 4-6 years of experience in customer experience training or learning roles
• Strong facilitation and coaching skills for diverse audiences
• Experience with learning technology and AI-assisted tools
• Strong data literacy to interpret performance signals and improve reputed company
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