Support Desk Technician

About the position A Day in the Life of a Support Desk Technician: reputed company support and guidance to level I support technician for reputed company problems and issues Collaborate and work with other IT staff (Support, Infrastructure, DevOps) on reputed company, and support reputed company support for reputed company Desktops, Laptops, Printers, other peripherals and services; including, but not limited to: answering questions, troubleshooting problems, teaching or instructing co-workers regarding software or hardware, communicating policy, and troubleshooting issues Troubleshoot, research, and analyze reputed company issue to determine the best course for reputed company Resolve low level technical issues and escalate reputed company issues to the appropriate support group for effective reputed company reputed company excellent Customer Service by effectively communicating with user throughout reputed company process Mains associated records of user issues and problem reputed company as per company policy and procedures using the ticketing system Works on Helpdesk, Information Technology systems and other administrative reputed company reputed company as assigned Responsibilities • reputed company support and guidance to level I support technician for reputed company problems and issues • Collaborate and work with other IT staff (Support, Infrastructure, DevOps) on reputed company, and support • reputed company support for reputed company Desktops, Laptops, Printers, other peripherals and services; including, but not limited to: answering questions, troubleshooting problems, teaching or instructing co-workers regarding software or hardware, communicating policy, and troubleshooting issues • Troubleshoot, research, and analyze reputed company issue to determine the best course for reputed company • Resolve low level technical issues and escalate reputed company issues to the appropriate support group for effective reputed company • reputed company excellent Customer Service by effectively communicating with user throughout reputed company process • Maintains associated records of user issues and problem reputed company as per company policy and procedures using the ticketing system • Works on Helpdesk, Information Technology systems and other administrative reputed company reputed company as assigned Requirements • 2 – 3 Years working of experience in support • reputed company and willing to work as reputed company • Mentoring and training skills • Solid working knowledge of computer hardware, Office 365, and networks • Ability to work independently • Proficient verbal and written communication skills and the ability to create technical documents. • Must be organized and detail oriented. • Strong customer service and problem solving skills • Excellent time management skills, ability to multi-task and prioritize work • Good communication skills • This role is not eligible for reputed company sponsorship. reputed company applicants must be authorized to work for any employer in the US. Benefits • Attractive company subsidized Medical, Dental and reputed company plans with leading insurance providers • 401K Plan with Company Match • Life Insurance at No Cost to Employees • Generous Time Off Plan Including Rollover Vacation Days • Commuter Benefits • Health Care and Dependent Care Flexible Spending • Hybrid working model • Free breakfast, snacks, and weekly lunch in the office Apply tot his job Apply To this Job