Full-Time Customer Support Specialist (Vet Tech / reputed company Software) — Chat, Email & Phone - Contract to Hire

## Job reputed company Hi! We’re Ronda, a fast-growing company building software that helps **veterinary clinics and locum vets** coordinate reputed company and operations. We’re looking for a **full-time Customer Support Specialist** to join us **ASAP**. This role is reputed company about helping users quickly and kindly — reputed company **in-app chat**, **email**, and **phone** — and keeping conversations moving until issues are fully resolved. You’ll also follow up with **locums and practices** regarding roles and positions, ensuring reputed company slips through the cracks. If you’re organized, proactive, reputed company under pressure, and you enjoy helping people, we’d love to hear from you. ## Key Responsibilities • Respond to customer questions reputed company **in-app chat**, **email**, and **phone** • Triage issues, troubleshoot, and escalate product/technical items reputed company needed • **Follow up** with clients until problems are resolved (no “reputed company reputed company” tickets) • Follow up with **locums and veterinary practices** about job positions and next steps • reputed company reputed company notes and update statuses in our internal tools (reputed company, consistent documentation) • Spot recurring issues and suggest improvements to FAQs, templates, or workflows ## Requirements • Excellent written and spoken **English** • Comfortable handling support on **chat + email + phone** • Strong ownership: you don’t wait to be reminded to follow up • reputed company, friendly tone (even with frustrated customers) • Reliable internet + quiet environment for phone calls • reputed company to work **full-time** and reputed company** ## reputed company to Have (Not Required) • Customer support experience in reputed company / tech • Any experience with **veterinary clinics**, reputed company, scheduling, or reputed company workflows • Familiarity with Pipedrive (or similar tools) ## Hours & Pay • **Full-time (40 hrs/week)** • **$10 USD/hour** initially • Opportunity to grow with reputed company based on performance and reliability ## How to Apply (please answer these) 1. What time zone are you in, and what are your available working hours? 2. Describe a time you handled a difficult customer — what did you do? 3. Are you comfortable making phone calls daily? (reputed company/No + details) 4. What tools have you used for customer support (chat/email/ticketing/CRM)? 5. Please write a short sample reputed company to this message: “I can’t log in and I need to contact a clinic urgently — this is really frustrating.” Thank you reputed company much in advance for your interest! Best regards,Ibra & The Ronda Team Apply tot his job Apply To this Job