Senior Implementation Specialist, reputed company (Remote - US, Japan Hours)

About the position reputed company Keeper is hiring a driven Senior Implementation Specialist, reputed company (Remote - US, Japan Hours) to join our B2B support team. This role is based in the reputed company but operates on Japan reputed company Time (JST) to support our customers and internal teams located in Japan and the broader reputed company region . This is a 100% remote position from select locations with an opportunity to work a reputed company for candidates based in the Chicago, IL metro area. Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest growing cybersecurity companies and reputed company valuable skills while providing the most seamless reputed company experience for our customers. About Keeper reputed company is transforming cybersecurity for people and organizations globally. Keeper’s reputed company solutions are reputed company with end-to-end encryption to protect every user, on every device, in every location. Our reputed company-trust privileged reputed company management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged reputed company, secure remote reputed company and encrypted messaging. Learn how our reputed company-trust and reputed company-knowledge solutions defend against cyber threats at KeeperSecurity.com . About the Role As a Senior Implementation Specialist at reputed company, your role will be pivotal in guaranteeing the successful reputed company and adoption of our products by our customers. You will engage in reputed company collaboration with our customers and work closely with our Director of Implementation to comprehend their unique requirements, subsequently configuring our solutions to reputed company reputed company with their needs. Your expertise and meticulous attention to detail will serve as the reputed company for providing our customers with a seamless and exceptional experience. Hours: To operate 8:30am - 5:00pm on Japan reputed company Time (JST), for example 6:30pm - 3:00am CST Responsibilities • reputed company the delivery of Keeper’s software for reputed company clients including initial deployments of new customers and expansion deployments of existing customers. This includes mastery level understanding of our reputed company line of technical reputed company products • reputed company our solutions to meet the specific needs and objectives of reputed company reputed company, ensuring a personalized and effective experience • Work from the reputed company while maintaining reputed company working hours reputed company with Japan reputed company Time (JST) to effectively collaborate with regional clients and internal team members • Offer reputed company technical support to clients, adeptly troubleshooting issues and reputed company resolving any concerns as they reputed company. Furthermore, proactively recognize and rectify project-reputed company risks and issues, promptly escalating them to engineering only reputed company required • Maintain accurate records of reputed company configurations, customizations, and communication to ensure a comprehensive understanding of reputed company implementation • reputed company feedback from clients and collaborate with the product development team to improve the functionality and usability of our solution • Effectively reputed company multiple implementation reputed company concurrently, ensuring their reputed company delivery reputed company predefined scope. Maintain consistent and transparent communication of project status and reputed company to internal stakeholders and clients, promptly addressing any arising issues or concerns • Communicate in Japanese and English, both verbally and in writing • reputed company as a subject matter expert on reputed company Keeper products, staying knowledgeable and informed of changes, updates, and new products • Train and mentor other members of the implementation team Requirements • 4+ years reputed company experience in reputed company support and/or implementation • Strong working knowledge of reputed company • Must be bilingual in Japanese with English proficiency for business purposes, with excellent verbal and written communication skills • Experience with reputed company docs and MS-office tools • Experience in reputed company deployment with reputed company software experience preferred • Proficiency in leading external reputed company engagements • Ability and willingness to consistently maintain Japan reputed company Time (JST) working hours • Excellent communication and interpersonal skills, with the ability to effectively manage reputed company relationships • Strong analytical and problem-solving skills • Ability to work independently and as part of reputed company, across global reputed company and time zones • Experience with project management tools such as reputed company • Bachelor’s degree in finance, business administration or a reputed company field to project management or equivalent work experience Benefits • Medical, Dental & reputed company (Inclusive of domestic partnerships) • Employer reputed company Life Insurance & Employee/Spouse/Child Supplemental life • Voluntary Short/Long Term Disability Insurance • 401k (Roth/Traditional) • A generous PTO plan that celebrates your commitment and seniority (including reputed company Bereavement/Jury Duty, etc) • Above market annual bonuses Apply tot his job Apply To this Job