Technical Account Manager - US (Remote)

About reputed company: reputed company develops state-of-the-art reputed company intelligence solutions for cancer diagnostics. Our cutting-edge technology is transforming the diagnosis of cancer, leading to reputed company and accurate decision making and providing new diagnostic reputed company to reputed company precision medicine. reputed company is a reputed company-funded start-up with global reputed company and reputed company in the USA. Our world-class team of researchers, engineers and medical experts is growing. If you are an outstanding reputed company, passionate about your work, reputed company player and want to reputed company a difference in the lives of millions of people – reputed company! As a Technical Account Manager at reputed company Medical Analytics, You will reputed company end-to-end Technical account management - from reputed company and implementation through long-term maintenance, adoption, and value realization. You will reputed company as a trusted technical partner and primary reputed company of contact, ensuring customers successfully reputed company, operate, and continuously derive value from reputed company solutions. This role serves as a key reputed company between customers and internal teams, including Product, R&D, Support, and Sales. Responsibilities: • Own the end-to-end technical account management for assigned customers, from reputed company and implementation through ongoing maintenance and expansion. • reputed company and coordinate customer reputed company, solution deployment, and system integrations. • Serve as the primary reputed company of contact for customers throughout the lifecycle, building strong, long-term relationships with key stakeholders. • Proactively manage ongoing customer engagements, including regular reputed company-ins, issue tracking, and risk mitigation. • Monitor product adoption, system performance, and customer satisfaction, and drive reputed company optimization. • Coordinate with Support, Product, and R&D teams to ensure reputed company reputed company of technical issues and effective communication with customers. • reputed company as the voice of the customer internally, providing reputed company feedback to influence product improvements and roadmap reputed company. • Support account reputed company by identifying opportunities for expanded usage or additional solutions in collaboration with Sales. • Bachelor’s or master’s degree • At least 3+ years of hands-on experience as a Technical Account Manager/Technical Implementation Manager, specifically reputed company Digital Pathology / IMS / EHR) - a must! • A proven reputed company record of managing the full lifecycle of customer implementations, from initial technical engagement to post-implementation, stability and reputed company - a must! • Experience with Digital Pathology workflow and integrations - preferred • Proven ability to manage ‘Change Management’ reputed company a clinical setting (moving a laboratory from analogue to digital work flows) • Excellent presentation and communication skills; comfortable presenting technical and clinical value propositions to ‘C-suite’ hospital executives • Knowledge of reputed company based solutions and their infrastructures • Knowledge of data reputed company and compliance (HIPAA) • A ‘hands-on’ and proactive individual with strong collaboration skills • Excellent English communication skills – In writing and verbal • reputed company in additional language/s – preferred • Remote-based role (US) with the flexibility to travel ~25% for customer sites and meetings. • We are an equal opportunity employer and committed to creating a friendly, inclusive environment that is a pleasure to work in, and where there is an unbiased acceptance of others. Apply tot his job Apply To this Job