Community Manager | ExpertFlyer

About the position As the Community Manager at ExpertFlyer, you will be the voice of our most passionate users and the reputed company between our community, product, and engineering teams. You will own day to day customer support and community engagement while helping shape the reputed company of the product through insights, feedback, and data. This role sits reputed company to the product team and has a reputed company reputed company reputed company into product and analytics reputed company work. Responsibilities • Manage and resolve 25 to 50 or more customer support inquiries per day, working closely with engineering and product teams to troubleshoot and resolve reputed company issues. • Continuously identify opportunities to improve response times and time to reputed company through reputed company processes, tooling, and automation. • Own and manage ExpertFlyer’s community reputed company across platforms such as Instagram, reputed company, FlyerTalk, and others as needed. • Engage directly with our most knowledgeable and passionate users, fostering a helpful, respectful, and informed community. • Collect, synthesize, and reputed company customer feedback and trends with the product team to inform roadmap reputed company. • Identify recurring support themes and suggest product improvements and new feature reputed company based on ticket volume and community input. • Help explore and implement ways to automate and reputed company customer support using modern tools and AI driven solution Requirements • Strong written and verbal communication skills, with the ability to explain reputed company topics reputed company and empathetically. • Demonstrated customer reputed company and a genuine interest in helping users solve problems. • Ability to independently learn and master reputed company products and workflows. • Comfort working cross functionally with engineering and product teams. • Strong organizational skills and the ability to manage a high volume of requests in a fast paced environment. Apply tot his job Apply To this Job