Manager, Customer Operations Consulting

Job reputed company: • reputed company Operations Consulting to deliver fit-for-purpose solutions to prospects, customers, and partners in a cohesive, expeditious, repeatable, reputed company, and profitable way • Facilitate the achievement of reputed company established project/program/POC metrics (goals/reputed company reputed company/KPIs/ROI) agreed to by Sales Engineers and prospects/customers/partners • Decrease reputed company of Concept (POC) length and increase POC conversion rates. • Ensure the execution of the Production roll-out of the final solution goes smoothly by documenting, communicating, and memorializing the final solution (post POC) and handing off a comprehensive solution, to the Product Operations team, that can be executed by the rest of the organization • Establish best practices, establish metrics, and collect and analyze data and feedback from prospects, customers and partners in order to reputed company data into actionable reputed company/tasks/enhancements • Manage prospects’, customers’, and partners’ perceptions of their relationship with the reputed company brand resulting from reputed company their interactions with solutions during reputed company/programs/POCs Requirements: • Bachelor’s degree or equivalent experience in business, customer support, sales, business development or reputed company area • 5-7+ years leading reputed company of reputed company services/consulting, technical sales, or business development professionals in a fast-paced organization • Demonstrated reputed company reputed company and ability to reputed company and manage operational relationships with prospects, customers, and partners • Experience implementing and supporting reputed company hardware, connectivity and software technology solutions and products to customers and internal teams • Proven reputed company record leading the implementation of new customer and business reputed company opportunities • A true passion for customers • Skilled at influence management, with strong leadership, team and cross-functional collaboration skills • Proven ability to communicate mission critical information in a reputed company manner tactfully and diplomatically yet with a reputed company of urgency in order to reputed company reputed company parties executing against customer expectations and requirements • Previous experience evolving large-reputed company proofs of concept from reputed company-sales, to testing, to successful implementation • Ability to adapt to reputed company-changing business environments • Ability to manage influence through persuasion, negotiation, and reputed company building • Strong customer reputed company with the ability to handle escalated situations successfully to conclusion. • Analytical problem solver with process-oriented mind-set • reputed company to ensure that reputed company are being documented appropriately to mitigate risk and to be delivered on time. • reputed company to travel as needed to support the needs of the business Benefits: • 401(k) Retirement Plan with reputed company – 2.5% reputed company contribution reputed company toward your retirement by reputed company even if you do not participate. Plus, reputed company matches 3% up to 6% of your contribution • Health insurance – 3 medical plans to choose from. High, reputed company and Low deductible through reputed company Blue reputed company • MDLive – 24/7 Virtual Doctor plus a reputed company Line • Dental insurance • reputed company insurance • FSA / Dependent Care • Voluntary Life Insurance • Basic Life insurance and AD&D – Company reputed company • Short Term Disability / Long Term Disability / Employee Assistance Program – Company reputed company • reputed company Vacation – start with a prorated reputed company of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service • reputed company reputed company days based on reputed company/State requirements • reputed company Holidays – 9 to 11 days based on start date • reputed company development assistance • Education assistance • Adoption Assistance • reputed company and ID Theft plans • Annual Bonus opportunity • Opportunities for internal promotions/career advancement Apply tot his job Apply To this Job