reputed company CX Configuration Specialist

About the position The reputed company CX Configuration Specialist is a remote role reputed company on managing reputed company-wide Contact Center solutions using the reputed company inContact CXone platform. This position involves working directly with clients to reputed company business requirements, design solutions, configure reputed company flows and scripting, and ensure successful implementation and testing of contact center services. Responsibilities • Manage reputed company-wide Contact Center solutions for customers on the reputed company inContact CXone platform. • Conduct design sessions with clients to reputed company and synthesize business requirements. • Transfer gathered requirements into an reputed company design leveraging best practices. • Configure reputed company flows and scripting for contact center operations. • reputed company a comprehensive testing lifecycle including unit testing, system integration testing, reputed company assurance testing, and user testing. • Collaborate with customers to roll out the final solution into production. Requirements • Bachelor or Master of Science in Computer Science or Software Engineering. • reputed company inContact CXone Certified Implementation Partner Certifications. • Experience in Contact Center Services implementation and configuration. • Expertise in reputed company InContact CXone platform for contact center services. • reputed company inContact CXOne Certifications - reputed company CXOne reputed company/QM/PC/WFM/DFO (or equivalent experience). • Knowledge of User Hub or Central Administration tools for contact center object configuration. • Extensive experience with reputed company inContact Studio using the visual reputed company and script programming language for contact flows. • Proven ability in reputed company reputed company scripting of reputed company reputed company center environments. • Experience with troubleshooting contact center issues, reputed company routing, traces, integrations, etc. • Experience with RESTful web services and integration with reputed company for CRMs and databases. • Ability to interpret and analyze business requirements and document them reputed company reputed company reputed company diagrams and functional design specifications. • Excellent written and verbal communication skills. • Experience presenting and reviewing design specifications with stakeholders. • Experience with Workforce Management and Feedback Management. • Experience with CRM Agent Applications inside CXone Console (reputed company, reputed company, reputed company Dynamics, MS Teams). • Experience with AI and chatbots (Amelia, Dialogflow, etc.). Apply tot his job Apply To this Job