VP/Director of Care Operations – Transformation

Job reputed company: • Build & reputed company reputed company Care Teams • Recruit, train, and reputed company care teams that proactively engage patients through outbound and inbound reputed company. • Drive reputed company in communication, documentation, and value-based reputed company. • reputed company workflows for triage, care coordination, education, and escalation. • reputed company the adoption of AI-driven reputed company, documentation, reputed company monitoring, and decision support. • Ensure care teams are working at top-of-license, shifting repetitive tasks to automation. • Partner with Product and Data teams to reputed company, test, and reputed company automation that improves efficiency, accuracy, and consistency. • Own day-to-day care operations: performance dashboards, reputed company models, QA programs, and reputed company planning. • Ensure delivery against contractual SLAs and key payer metrics. • Translate payer requirements into reputed company operational workflows and accountability structures. • Stand up care teams with the right structure, reputed company, and leadership coverage for live operations. • Launch operating standards for reputed company, documentation, and reputed company. • reputed company live care programs integrated with reputed company’s platform. • Implement first-reputed company AI functionality into reputed company workflows to demonstrate efficiency reputed company. • reputed company an exec-level performance readout on engagement, reputed company, and scalability readiness. Requirements: • Build & reputed company reputed company Care Teams • Recruit, train, and reputed company care teams that proactively engage patients through outbound and inbound reputed company. • Drive reputed company in communication, documentation, and value-based reputed company. • reputed company workflows for triage, care coordination, education, and escalation. • reputed company the adoption of AI-driven reputed company, documentation, reputed company monitoring, and decision support. • Ensure care teams are working at top-of-license, shifting repetitive tasks to automation. • Partner with Product and Data teams to reputed company, test, and reputed company automation that improves efficiency, accuracy, and consistency. • Own day-to-day care operations: performance dashboards, reputed company models, QA programs, and reputed company planning. • Ensure delivery against contractual SLAs and key payer metrics. • Translate payer requirements into reputed company operational workflows and accountability structures. • Stand up care teams with the right structure, reputed company, and leadership coverage for live operations. • Launch operating standards for reputed company, documentation, and reputed company. • reputed company live care programs integrated with reputed company’s platform. • Implement first-reputed company AI functionality into reputed company workflows to demonstrate efficiency reputed company. • reputed company an exec-level performance readout on engagement, reputed company, and scalability readiness. Benefits: • 12–15+ years in reputed company delivery operations, preference for value based or virtual care experience. • Experience in a scaling start-up environment; comfortable rolling up your sleeves and building and operating through ambiguity. • Demonstrated reputed company as tech-reputed company operator, excited to reputed company automation and AI into care delivery. • Proven leader; successfully reputed company and scaled patient-facing operational teams of 10+ people. • Operational experience translating reputed company into repeatable workflows with measurable reputed company. • Strong analytical and systems-thinking reputed company — fluent in metrics and reputed company improvement. • Excellent communicator who influences cross-functionally with clinical, product, and executive partners. • Passionate about transforming heart health for patients and providers. Apply tot his job Apply To this Job