Experienced Customer Experience Project Manager – Transforming End-to-End Guest Experience through Strategic Program Management and Technology Improvements at arenaflex

Introduction to arenaflex and the Industry

arenaflex has long been renowned for its exceptional guest experience, offering world-class service that sets the standard for the industry. As a leader in customer experience, arenaflex continues to innovate and improve, ensuring that every aspect of the guest journey is as magical as the destination itself. The customer experience organization at arenaflex is dedicated to making planning a vacation as simple and intuitive as possible, and this is an exciting opportunity to be part of this transformational effort.

About the Role and Team

The customer experience team at arenaflex is passionate about delivering an end-to-end shopping, purchasing, and planning experience that exceeds guest expectations. As the customer experience project manager, you will play a critical role in supporting the customer experience strategy ecosystem, with a primary focus on overall program management and delivery of CX-focused technology improvements. You will be reporting to the senior manager customer experience strategy and will be responsible for driving key achievements and delivering program recaps, benchmark efforts, and defining success metrics.

Key Responsibilities

• Support and implement the customer experience roadmap, establishing and delivering on key achievements
• Coordinate projects across multiple partner teams, building and delivering presentations, managing timelines, and leading and supporting forums
• Work with partners to ensure accurate tracking and measurement to deliver program recaps, benchmark efforts, and define success metrics
• Engage with technology and digital professionals to represent arenaflex site customer experience priorities
• Demonstrate deep expertise and constantly monitor the pulse of the customer experience

Essential Qualifications and Skills

To be successful in this role, you will need to have:

• Three (3)+ years of experience in project management and/or product development
• Ability to build relationships and collaborate with a wide range of partners from different backgrounds and functions
• Ability to challenge the status quo while still building strategic alliances/relationships within and outside the arenaflex organization
• Experience managing a large volume of complex work, prioritizing to ensure results are achieved
• Entrepreneurial approach, proactive problem solver with the ability to thrive in an often ambiguous, fast-paced environment
• Strong visual presentation building (PPT/Keynote) and delivery skills with a focus on storytelling
• Understanding of Agile technical practices and testing concepts
• Prior experience in working with technical product teams

Preferred Qualifications and Skills

While not essential, the following qualifications and skills are preferred:

• Bachelor's degree in Business, Project Management, Product Management, or equivalent field
• Knowledge of arenaflex channels is a plus

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a customer experience project manager, you will have the opportunity to work on high-impact projects, collaborate with cross-functional teams, and develop your skills and expertise in customer experience strategy and program management. You will also have access to training and development programs, mentorship, and career advancement opportunities.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values creativity, diversity, and inclusion. Our work environment is fast-paced and collaborative, with a focus on delivering exceptional guest experiences. We offer a range of benefits and perks, including competitive compensation, comprehensive health insurance, retirement savings plans, and paid time off. Our company culture is built on a foundation of respect, empathy, and teamwork, and we are committed to creating a workplace where everyone feels valued and supported.

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation package that includes a salary range of $80,000 - $110,000 per year, depending on experience. We also offer a range of perks and benefits, including:

• Comprehensive health insurance, including medical, dental, and vision coverage
• Retirement savings plans, including a 401(k) matching program
• Paid time off, including vacation days, sick leave, and holidays
• Professional development opportunities, including training and education programs
• Access to exclusive arenaflex events and experiences

Conclusion

If you are a motivated and experienced project manager with a passion for customer experience, we encourage you to apply for this exciting opportunity at arenaflex. As a customer experience project manager, you will play a critical role in driving the success of our customer experience strategy and delivering exceptional guest experiences. Don't miss out on this chance to join our dynamic and innovative team and take your career to the next level. Apply now to become a part of the arenaflex team and help us create magical experiences for our guests.