Experienced Technical Content Designer for Customer Service and Global Support – Creating Engaging, User-Friendly Content for a Leading Entertainment Service

Introduction to arenaflex

arenaflex is one of the world's leading entertainment services, offering a vast array of TV series, films, and games to over 278 million paid memberships in more than 190 countries. Our members enjoy the freedom to play, pause, and resume watching their favorite content anytime, anywhere, and can change their plans at any time. At arenaflex, we are passionate about shaping the future of global entertainment, and we believe there is a better way to watch. Our goal is to provide amazing interactions with our subscribers around the world, focusing on excellence, simplicity, and getting our members back to streaming.

The Role

We are seeking a talented Technical Content Designer with a strong technical background to join our Global Customer Service (CS) organization. As a Technical Content Designer, you will play a crucial role in improving the support experience for our members and customer service agents. You will work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the arenaflex Help Center and internal customer service knowledge base for our global CS teams.

Key Responsibilities

• Lead large, complex editorial projects from end to end, including setting content strategy, goals, timelines, and reporting
• Create and edit Customer Service content, such as Help Center and internal knowledge base articles, customer service emails, and other support materials
• Ensure consistent content style, tone, and format meet the evolving expectations of a global audience
• Partner closely with support operations, localization, legal, product design, and engineering teams
• Create, maintain, and update style guides and editorial training
• Leverage multiple data sources to provide data-driven analysis and content recommendations

Qualifications

To be successful in this role, you will need:

• A BS/BA degree
• 5+ years of relevant experience in technical writing, content design, or a related field
• Exceptional writing, editing, project management, and communications skills
• Extensive technical or UI writing experience, with a focus on writing for customer service organizations or highly technical environments for a consumer audience
• Experience writing for different platforms, such as computer, mobile, or TV
• Experience with information architecture and content management systems

Desired qualities include being independent, a self-starter, innovative thinking, curious, action-oriented, able to drive improvements, a strong relationship builder, and possessing superior communication skills, including storytelling. You should be highly adaptable and able to thrive in a fast-paced environment.

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

• Strong technical writing and editing skills, with the ability to create clear, concise, and engaging content
• Excellent project management skills, with the ability to lead complex projects from end to end
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Ability to analyze data and provide data-driven content recommendations
• Experience with content management systems and information architecture
• Strong attention to detail, with a focus on quality and accuracy

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Technical Content Designer, you will have access to a range of learning and development opportunities, including training programs, mentorship, and career development resources. You will also have the opportunity to work on complex and challenging projects, collaborating with cross-functional teams to drive innovation and excellence.

Work Environment and Company Culture

arenaflex is a unique and dynamic company culture that values innovation, creativity, and collaboration. We are a fast-paced and rapidly growing organization, with a focus on excellence and simplicity. Our employees are passionate about what they do, and we are committed to creating a work environment that is supportive, inclusive, and fun. We offer a range of benefits and perks, including flexible working hours, remote work options, and a comprehensive benefits package.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, with a range of $50,000 - $190,000 per year. We also offer a comprehensive benefits package, including health plans, mental health support, a 401(k) retirement plan with employer match, stock option program, disability programs, health savings and flexible spending accounts, family-forming benefits, and life and serious injury benefits. Our employees also receive paid leave of absence programs, with full-time hourly employees accruing 35 days annually for paid time off, and full-time salaried employees entitled to flexible time off.

Conclusion

If you are a talented Technical Content Designer with a passion for creating engaging, user-friendly content, we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to diversity, equity, and inclusion, and we welcome applications from candidates from all backgrounds. Join our team and help us shape the future of global entertainment. Apply now to become a part of our dynamic and innovative team!