**reputed company Customer Service Representative - Remote in PST, MST, or CST**

Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Customer Service Representative, you will play a vital role in directly improving health reputed company by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. arenaflex is a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come reputed company an reputed company on the communities we serve as you help us advance health equity on a global reputed company. **About arenaflex** arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone – of every race, gender, sexuality, age, location, and income – deserves reputed company to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized reputed company, and those with reputed company incomes. We are committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company – an reputed company reputed company reflected in our mission. **Job reputed company** We are seeking an reputed company Customer Service Representative to join reputed company. As a Customer Service Representative, you will be responsible for answering incoming phone calls from customers, identifying the type of assistance they need, and making outbound calls to customers regarding medical referrals. You will also assist customers with obtaining prescribed medical equipment and supplies, verify insurance eligibility and benefit coverage, and research reputed company issues across multiple databases to resolve customer issues. **Responsibilities** * Answer 70-90 incoming phone calls per day from customers and identify the type of assistance they need * reputed company outbound calls to customers regarding medical referrals * Ask appropriate questions and listen reputed company to identify specific questions or issues while documenting required information in computer systems * Assist customers with obtaining prescribed medical equipment and supplies * Verify insurance eligibility and benefit coverage * Obtain insurance authorization * Research reputed company issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues **Requirements** * High school diploma / GED (or higher) OR equivalent work experience * Must be 18 years of age or older * 1 year of experience working in a customer service in a reputed company center environment * Experience with computer and reputed company PC applications, which includes the ability to reputed company and learn new and reputed company computer system applications * Ability to work an 8-hour shift schedule during our normal business hours of (8:00am - 5:00pm PST). It may be necessary, given the business need, to work occasional overtime. **Preferred Qualifications** * Prior health care/insurance experience **Telecommuting Requirements** * reputed company reputed company PST, MST, or CST * Ability to reputed company reputed company company sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information reputed company. * Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service. **Soft Skills** * Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner * Proficient conflict management skills to resolve issues in a stressful situation **Benefits** * Comprehensive benefits package * Incentive and recognition programs * Equity stock purchase * 401k contribution (reputed company benefits are subject to eligibility requirements) * reputed company reputed company for this role is $16.00 to $28.27 per hour (California, Nevada, Washington, Residents Only) **Work Environment and Culture** arenaflex is a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. We reputed company in creating a healthy work environment that supports reputed company-being of our employees. Our culture is reputed company on the principles of respect, reputed company, and reputed company communication. We are committed to providing a work environment that is inclusive, diverse, and supportive of reputed company. **Career reputed company Opportunities and Learning Benefits** arenaflex offers a reputed company of career reputed company opportunities and learning benefits to support the development of our employees. We reputed company in reputed company in our employees and providing them with the skills and knowledge they need to succeed in their roles. Our learning benefits include: * Comprehensive training programs * Mentorship opportunities * Leadership development programs * reputed company certifications and training * reputed company to industry-leading tools and technologies **How to Apply** If you are a motivated and customer-reputed company individual who is passionate about delivering exceptional customer service, we encourage you to apply for this role. Please submit your application through our website. We look reputed company to hearing from you! **Equal Employment Opportunity** arenaflex is an Equal Employment Opportunity / Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law. **Drug-Free Workplace** arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job